Subject: Ticket Assigned - Conversation with Bint Ali
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 07:22:58 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bint Ali Bint Ali                    Good morning           11:02 AM, 30th Mar                     Bint Ali                    They cancelled my ordered?           11:03 AM, 30th Mar                     Bint Ali                             11:03 AM, 30th Mar                   Reena                   Good Afternoon Bint, Thank you for contacting Max. This is Reena, I will be happy to assist you.           11:04 AM, 30th Mar                   Reena                   It will just take a moment to check the details for you.           11:09 AM, 30th Mar                   Reena                   We see that you are contacting us regarding the order id 9422923697           11:11 AM, 30th Mar                   Reena                   We are really sorry that we were not able to ship the item that you wanted. However, please know that whenever you place an order with 
 us, we send all the items to our quality team to check.           11:17 AM, 30th Mar                   Reena                   During the check we found out that this item was not in a good condition to be send out to you and since it was the last piece in the stock, we had to cancel the item from the order and refund you to ensure we are not sending any faulty items.           11:17 AM, 30th Mar                   Reena                   Please know that we do not want you to experience anything but excellence and this is the reason why we were unable to ship this item to you.           11:17 AM, 30th Mar                   Reena                   Since the warehouse team did the check, they sent you the notification as well to make sure you are aware of each and every thing that is happening with you order.           11:17 AM, 30th Mar                   Reena                   Again, we apologies as we were not able to fulfill the order as you would have wished but I will request yo
 u to understand that we always have the best intentions for all our customers and want you to have the best experience possible with us.           11:18 AM, 30th Mar                   Reena                   Please let us know if we can assist you any other queries.           11:18 AM, 30th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           11:22 AM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5949431