Subject: Ticket Assigned - Conversation with Good Afternoon
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 07:16:25 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Good Afternoon Good Afternoon                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi good afternoon, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Hi Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9422219071 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:28 AM, 30th Mar                     Good Afternoon                    Good afternoon, I received my order, there is a crib           10:29 AM, 30th Mar                     Good Afternoon                    But It should be two caster with locking brake           10:31 AM, 30th Mar                     Good Afternoon                    And two caster without locking break           10:31 AM, 30th Mar                     Good Afternoon                    But only one caster with locking break , others without locking break           10:32 AM, 30th Mar                     Good Afternoon                    https://fbots-attachment-messages.s3.amazonaws.com/a110acf05e98a444a5a6acb3f166c91bb4c19579/0b7cedd104f74578477aeaadddb924d07a1e040f/0ade157491f0faf0a8c29ab09df608db14946cb0/3b342e6eff5bad10cfb4038cae75e6b319ac5953/186b30d345de640cb66b0f87273a5121f80141f3           10:32 AM, 30th Mar                     Good Afternoon                    Now we can not lock , it is not safe for the baby           10:33 AM, 30th Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:34 AM, 30th Mar                     Good Afternoon                    Hi           10:34 AM, 30th Mar                     Good Afternoon                    Good afternoon           10:35 AM, 30th Mar                     Good Afternoon                    Good afternoon, I received my order, there is a crib           10:35 AM, 30th Mar                     Good Afternoon                    It should be two caster with locking brake, And two caster without locking brake           10:36 AM, 30th Mar                     Good Afternoon                    only one caster with locking brake  , others without locking brake I received           10:37 AM, 30th Mar                   Reena                   It will just take a moment to check the details for you.           10:37 AM, 30th Mar                     Good Afternoon                    Sure thank you           10:39 AM, 30th Mar                   Reena                   Thank you for your patience           10:46 AM, 30th Mar                   Reena                   We would request you to kindly share with us the images of the showing issue.           10:46 AM, 30th Mar                     Good Afternoon                    Ok I send a video           10:47 AM, 30th Mar                     Good Afternoon                    Did you receive it           10:47 AM, 30th Mar                     Good Afternoon                             10:48 AM, 30th Mar                     Good Afternoon                             10:48 AM, 30th Mar                     Good Afternoon                             10:48 AM, 30th Mar                     Good Afternoon                             10:49 AM, 30th Mar                     Good Afternoon                    https://fbots-attachment-messages.s3.amazonaws.com/a110acf05e98a444a5a6acb3f166c91bb4c19579/0b7cedd104f74578477aeaadddb924d07a1e040f/0ade157491f0faf0a8c29ab09df608db14946cb0/3b342e6eff5bad10cfb4038cae75e6b319ac5953/6c9c102594002c486bfcfa9193e05a6f42f8db2c           10:49 AM, 30th Mar                   Reena                   We would like to inform you that we are unable to locate your order id, we would request you to kindly share with us the order id           10:53 AM, 30th Mar                     Good Afternoon                    9422219071           10:57 AM, 30th Mar                     Good Afternoon                    Order number           10:57 AM, 30th Mar                   Reena                   Thank you for sharing the details.           10:57 AM, 30th Mar                     Good Afternoon                    Thank you           10:58 AM, 30th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           11:01 AM, 30th Mar                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           11:02 AM, 30th Mar                   Reena                   Please let us know if we can assist you any other queries.           11:02 AM, 30th Mar                     Good Afternoon                    Ok thanks so much           11:03 AM, 30th Mar                     Good Afternoon                    Normally how long I can get the call           11:03 AM, 30th Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           11:08 AM, 30th Mar                   Reena                   We will update you by e-mail.           11:09 AM, 30th Mar                   Reena                   Please let us know if we can assist you any other queries.           11:10 AM, 30th Mar                     Good Afternoon                    Ok thank you so much           11:11 AM, 30th Mar                     Good Afternoon                    My email is wrong           11:12 AM, 30th Mar                     Good Afternoon                    May I leave another one           11:12 AM, 30th Mar                     Good Afternoon                    [email-masked]           11:12 AM, 30th Mar                   Reena                   Thank you for sharing the e-mail id.           11:15 AM, 30th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:15 AM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5949383