Subject: Ticket Assigned - Conversation with H
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 07:10:36 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with H H                    Hello           10:24 AM, 30th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:24 AM, 30th Mar                   Centrepoint UAE whatsapp bot                    Hello H , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:24 AM, 30th Mar                     H                    3           10:24 AM, 30th Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            10:24 AM, 30th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:24 AM, 30th Mar                     H                    2           10:25 AM, 30th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:25 AM, 30th Mar                     H                    1           10:25 AM, 30th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:25 AM, 30th Mar                     H                    [email-masked]           10:25 AM, 30th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:25 AM, 30th Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:33 AM, 30th Mar                     H                    Hello Reena           10:34 AM, 30th Mar                     H                    I ordered from babyshop online           10:34 AM, 30th Mar                     H                    [email-masked]           10:34 AM, 30th Mar                     H                    0544714751           10:34 AM, 30th Mar                     H                    Under the name of Hawraa           10:34 AM, 30th Mar                     H                    Apparently once I placed the order and done payment online           10:35 AM, 30th Mar                     H                    I have received emails that items are canceled           10:36 AM, 30th Mar                     H                    And then I checked in bank account they have been credited           10:36 AM, 30th Mar                     H                    But in reality I received the items           10:36 AM, 30th Mar                     H                    Its 159 dhs           10:36 AM, 30th Mar                   Reena                   It will just take a moment to check the details for you.           10:37 AM, 30th Mar                     H                    I think something went wrong in your system           10:37 AM, 30th Mar                     H                    Yes sure           10:37 AM, 30th Mar                   Reena                   Thank you for your patience           10:42 AM, 30th Mar                   Reena                   We see that you are contacting us regarding the order id 9419601275           10:47 AM, 30th Mar                     H                    Yes correct           10:48 AM, 30th Mar                   Reena                   We would like to inform you that we have processed the refund of amount AED 21 and AED 29 on 14/3/2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           10:50 AM, 30th Mar                     H                    Noo           10:51 AM, 30th Mar                   Reena                   The refund amount of AED 159 on 27/3/2023 and the amount you paid online will be refunded back to your original payment           10:51 AM, 30th Mar                     H                    The thing is that centerpoint owes me money 159aed           10:51 AM, 30th Mar                     H                    I received all of the items           10:52 AM, 30th Mar                     H                    Do you mind connecting over the phone?           10:53 AM, 30th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           10:59 AM, 30th Mar                   Reena                   We would like to inform you that you can pay the amount of the items at the store, which you have received.           11:00 AM, 30th Mar                     H                    How?           11:00 AM, 30th Mar                     H                    Any debit note?           11:01 AM, 30th Mar                   Reena                   You can return your Max product to a Max store, and use your cash refund or Credit Note to buy a new product right away.           11:05 AM, 30th Mar                   Reena                   You can return your Centrepoint product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           11:06 AM, 30th Mar                     H                    They are baby shop items           11:06 AM, 30th Mar                   Reena                   - Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Babyshop/Centrepoint store in the UAE.           11:06 AM, 30th Mar                   Reena                   - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           11:07 AM, 30th Mar                   Reena                   We would like to inform you that you can return your item at the store or you can pay the amount of items which you received at the store.           11:08 AM, 30th Mar                   Reena                   Please let us know if we can assist you any other queries.           11:08 AM, 30th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:10 AM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5949352