Subject: Ticket Assigned - Conversation with Arsalan Shaikh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 06:48:22 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Arsalan Shaikh Arsalan Shaikh                    Hello           10:22 AM, 30th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:22 AM, 30th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:22 AM, 30th Mar                     Arsalan Shaikh                    1           10:22 AM, 30th Mar                   Centrepoint UAE whatsapp bot                    Hello Arsalan Shaikh , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:22 AM, 30th Mar                     Arsalan Shaikh                    3           10:22 AM, 30th Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            10:22 AM, 30th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:22 AM, 30th Mar                     Arsalan Shaikh                    2           10:23 AM, 30th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:23 AM, 30th Mar                     Arsalan Shaikh                    1           10:23 AM, 30th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:23 AM, 30th Mar                     Arsalan Shaikh                    [email-masked]           10:23 AM, 30th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:23 AM, 30th Mar                     Arsalan Shaikh                    Ok           10:25 AM, 30th Mar                     Arsalan Shaikh                    We've cancelled your return for order # 9421755142 , Metal Globe  -  Gold +2item(s) as requested by you. Please reach out to us for anything further.  I have not requested to cancel this return. I need this to be refuned.           10:27 AM, 30th Mar                   Reena                   Good Afternoon Arsalan, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:34 AM, 30th Mar                     Arsalan Shaikh                    Hi           10:36 AM, 30th Mar                     Arsalan Shaikh                    We've cancelled your return for order # 9421755142 , Metal Globe  -  Gold +2item(s) as requested by you. Please reach out to us for anything further.  I have not requested to cancel this return. I need this to be refuned.           10:36 AM, 30th Mar                   Reena                   It will just take a moment to check the details for you.           10:36 AM, 30th Mar                     Arsalan Shaikh                    Thank you           10:38 AM, 30th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           10:44 AM, 30th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           10:44 AM, 30th Mar                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id,           10:44 AM, 30th Mar                   Reena                   Please let us know if we can assist you any other queries.           10:44 AM, 30th Mar                     Arsalan Shaikh                    Ok           10:44 AM, 30th Mar                     Arsalan Shaikh                    Thank you           10:45 AM, 30th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.     Have a wonderful day.           10:47 AM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5949271