Subject: Ticket Assigned - Conversation with Rizwan Here
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 12:31:49 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rizwan Here Rizwan Here                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  rizwan here Bot:  Hi rizwan here, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9422473500 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032823001800     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0564817786            04:16 PM, 29th Mar                     Rizwan Here                    ??           04:18 PM, 29th Mar                   Reena                   Good Afternoon Rizwan, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           04:18 PM, 29th Mar                     Rizwan Here                    Why not my order delivered yet           04:19 PM, 29th Mar                     Rizwan Here                    No one call me           04:19 PM, 29th Mar                     Rizwan Here                    No one come for delivery           04:20 PM, 29th Mar                     Rizwan Here                    Then why reschedule           04:20 PM, 29th Mar                     Rizwan Here                    I need it max by today           04:20 PM, 29th Mar                     Rizwan Here                    Done?           04:20 PM, 29th Mar                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day.           04:22 PM, 29th Mar                   Reena                   We will escalate your query regarding delayed delivery to the concern team and will be in touch with you asap to assist you in resolving this concern.           04:22 PM, 29th Mar                   Reena                   Please allow us some time to do a needful.           04:22 PM, 29th Mar                   Reena                   Please let us know if we can assist you any other queries.           04:22 PM, 29th Mar                     Rizwan Here                    When will it be delivered           04:22 PM, 29th Mar                     Rizwan Here                    I need it by to today           04:23 PM, 29th Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           04:24 PM, 29th Mar                   Reena                   We will let you know the update on your e-mail id.           04:24 PM, 29th Mar                   Reena                   Please let us know if we can assist you any other queries.           04:25 PM, 29th Mar                     Rizwan Here                    This query you can’t solve askig for another query ??           04:27 PM, 29th Mar                   Reena                   We will escalate to the courier partner to deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           04:29 PM, 29th Mar                     Rizwan Here                    Don’t repeat again and again           04:29 PM, 29th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           04:31 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5945156