Subject: Ticket Assigned - Conversation with Cecille
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 12:15:23 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Cecille Cecille                    What is the status of my items?           03:54 PM, 29th Mar                     Cecille                    No message until now?           03:54 PM, 29th Mar                     Cecille                    Please update me           03:54 PM, 29th Mar                   Reena                   Good Afternoon Cecille, Thank you for contacting Max. This is Reena, I will be happy to assist you.           04:00 PM, 29th Mar                   Reena                   It will just take a moment to check the details for you.           04:04 PM, 29th Mar                   Reena                   We see that you are contacting us regarding the order id 9422137991           04:07 PM, 29th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           04:07 PM, 29th Mar                   Reen
 a                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           04:07 PM, 29th Mar                   Reena                   Please allow us some time to do a needful.           04:07 PM, 29th Mar                     Cecille                    Please madam coz i need it today           04:07 PM, 29th Mar                     Cecille                    My son will gonna wear it           04:08 PM, 29th Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           04:08 PM, 29th Mar                   Reena                   Please let us know if we can assist you any other queries.           04:08 PM, 29th Mar                     Cecille                    It shoud be yesterday but until now mo message to collect the item           04:08 PM, 29th Mar                     Cecille                   
  Yes please so that i know what shoud i do coz i need the clothes today           04:09 PM, 29th Mar                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           04:12 PM, 29th Mar                   Reena                   Please let us know if we can assist you any other queries.           04:13 PM, 29th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           04:14 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5945055