Subject: Ticket Assigned - Conversation with Bhavana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 12:14:03 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bhavana Bhavana                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi bhavana, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:04 PM, 29th Mar                     Bhavana                    Hi           04:05 PM, 29th Mar                   Reena                   Good Afternoon Bhavana, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           04:06 PM, 29th Mar                     Bhavana                    I want to return my product online           04:07 PM, 29th Mar                     Bhavana                    The order status is still pending so return option is not available           04:07 PM, 29th Mar                     Bhavana                    The product got delivered on Monday.Still.order status is showing "processing"           04:07 PM, 29th Mar                     Bhavana                    Plz update the status           04:08 PM, 29th Mar                   Reena                   We see that you are contacting us regarding the order id 7822261799           04:11 PM, 29th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           04:11 PM, 29th Mar                   Reena                   We will escalate your query regarding the order status update to the concern team and will be in touch with you asap to assist you in resolving this concern.           04:11 PM, 29th Mar                   Reena                   Please allow us some time to do a needful.           04:12 PM, 29th Mar                   Reena                   Please let us know if we can assist you any other queries.           04:12 PM, 29th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           04:13 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5945042