Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 12:03:40 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:22 PM, 29th Mar                     User                    there is a mistake in my order           03:22 PM, 29th Mar                     User                             03:24 PM, 29th Mar                     User                    I ordered this           03:24 PM, 29th Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Homecentre. This is Reena, I will be happy to assist you.           03:24 PM, 29th Mar                     User                    and recieved this           03:24 PM, 29th Mar                     User                             03:24 PM, 29th Mar                     User                    Can I get an exchange please           03:24 PM, 29th Mar                     User                    Good afternoon Reena           03:25 PM, 29th Mar                   Reena                   It will just take a moment to check the details for you.           03:26 PM, 29th Mar                     User                    Ok thank you           03:26 PM, 29th Mar                     User                    Hello           03:28 PM, 29th Mar                     User                    Did we get disconnected?           03:34 PM, 29th Mar                   Reena                   Thank you for your patience           03:36 PM, 29th Mar                   Reena                   We would like to inform you that we are unable to locate your order, we would request you to kindly share with us the order id           03:37 PM, 29th Mar                     User                    Your Order Number 8422627261           03:37 PM, 29th Mar                   Reena                   Please allow us a moment to check your details.           03:41 PM, 29th Mar                     User                    Ok           03:45 PM, 29th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           03:46 PM, 29th Mar                   Reena                   We would like to inform you that your order status has not been updated yet, we will update you on your e-mail id once we will create a return request under order id 8422627261.           03:47 PM, 29th Mar                     User                    Can I get an exchange please?           03:47 PM, 29th Mar                   Reena                   We regret to inform you that we will not be able to send the correct item however, you can return and get refunded and you can place a new order according to your desire           03:50 PM, 29th Mar                     User                    How can I be sure I won’t get the same wrong item?           03:50 PM, 29th Mar                   Reena                   We will forward it to the relevant team and we will ask them to make sure that this mistake is not repeated again.           03:52 PM, 29th Mar                   Reena                   Please let us know if we can assist you any other queries.           03:55 PM, 29th Mar                     User                    Can you cc me when you forward to the relevant team?           03:55 PM, 29th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           03:59 PM, 29th Mar                   Reena                   We would like to inform you that these are the internal communication, we can not keep the customer in cc.           04:00 PM, 29th Mar                   Reena                   Please let us know if we can assist you any other queries.           04:01 PM, 29th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Homecentre.   Have a wonderful day.           04:02 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5944980