Subject: Ticket Assigned - Conversation with .
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 11:55:51 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    Hello Max, Regarding order: 9419793980. Please be advised I didn't receive the refund of 2 black  leggings, total amount is (80 AED).           03:24 PM, 29th Mar                   Reena                   It will just take a moment to check the details for you.           03:25 PM, 29th Mar                   Reena                   We have checked and as we can see a refund amount of AED 45 has been successfully processed on 26/3/2023 to the original mode of payment.           03:33 PM, 29th Mar                     .                    Agreed I get refund on one leggings out of 3. So still waiting for refund of remaining amount which is 80 AED. Thanks.           03:37 PM, 29th Mar                     .                    I called before few minutes and explain it to Ms.Farah.           03:38 PM, 29th Mar                   Reena          
          We would request you to kindly confirm with us that you have returned this item Quick Dry Mid-Waist Activewear Leggings with Elasticised Waistband under order id 9419793980 or you have returned it under different order id.           03:43 PM, 29th Mar                     .                    ??!!           03:47 PM, 29th Mar                   Reena                   Kindly confirm with us if you have returned your other items under different order id.           03:48 PM, 29th Mar                     .                    It's very clear, No need to text more that's why I called. If you have more questions please refer to Farah           03:49 PM, 29th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           03:52 PM, 29th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           03:52 PM, 29th Mar       
             Reena                   Please allow us some time to do a needful.           03:53 PM, 29th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           03:55 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5944924