Subject: Ticket Assigned - Conversation with M.A.C
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 10:24:46 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with M.A.C M.A.C                    Hello , I made an order online via your app but unfortunately the sizes are wrong, what is the procedure to exchange it           02:01 PM, 29th Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, I will be happy to assist you.           02:04 PM, 29th Mar                   Reena                   It will just take a moment to check the details for you.           02:06 PM, 29th Mar                   Reena                   We see that you are contacting us regarding the order id 9422612438           02:08 PM, 29th Mar                   Reena                   We would like to inform you that it is not possible to modify the order or add any products after it has been confirmed.           02:13 PM, 29th Mar                   Reena                   We request yo
 u to cancel the order and re-order again.           02:13 PM, 29th Mar                   Reena                   Please let us know if we can assist you any other queries.           02:14 PM, 29th Mar                     M.A.C                    Actually I received the order           02:15 PM, 29th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           02:18 PM, 29th Mar                   Reena                   We would like to inform you that your order status has not been updated yet, we will query your concern to the concern team and we will let you know the update on your e-mail id.           02:19 PM, 29th Mar                   Reena                   Please let us know if we can assist you any other queries.           02:20 PM, 29th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           02:24 PM, 29th Mar                            
               View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5944279