Subject: Ticket Assigned - Conversation with .
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 09:48:16 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    Hi           01:17 PM, 29th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:17 PM, 29th Mar                   Centrepoint UAE whatsapp bot                    Hello . , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:17 PM, 29th Mar                     .                    Issue           01:18 PM, 29th Mar                   Centrepoint UAE whatsapp bot                    Hi . , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            01:18 PM, 29th Mar                     .                    5           01:18 PM, 29th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:18 PM, 29th Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           01:20 PM, 29th Mar                     .                    Hi           01:21 PM, 29th Mar                     .                    Its 2nd time your company without calking making the order return           01:21 PM, 29th Mar                     .                    9422332008           01:21 PM, 29th Mar                     .                    Your courier company           01:21 PM, 29th Mar                   Reena                   It will just take a moment to check the details for you.           01:23 PM, 29th Mar                   Reena                   Please accept our full apologies we see that your order has been delayed by 2 days           01:25 PM, 29th Mar                   Reena                   As per the tracking we can see that your order is out for delivery.           01:26 PM, 29th Mar                   Reena                   We would like to inform you that your order is now in transit and with our courier team. They are closely working on your package to get it delivered to you as soon as possible.           01:27 PM, 29th Mar                   Reena                   However, we will escalate to the concern team to deliver your order as soon as possible.           01:27 PM, 29th Mar                   Reena                   Please allow us some time to do a needful.           01:27 PM, 29th Mar                     .                    The company is worst           01:33 PM, 29th Mar                     .                    For delivery           01:33 PM, 29th Mar                     .                    +971 56 509 3571 this person sent me one msg and not a even bother to call           01:33 PM, 29th Mar                     .                    When i called he said i m not able to the location, i sent whatsapp location           01:34 PM, 29th Mar                     .                    He didn’t came           01:34 PM, 29th Mar                     .                    Then i called again and he said i ll come by 3/4pm           01:34 PM, 29th Mar                     .                    The are making joke of your deliveries to the customers           01:34 PM, 29th Mar                     .                    If you cant handle a order           01:35 PM, 29th Mar                     .                    You should not do the business           01:35 PM, 29th Mar                     .                    In my rescheduled, i pointed the time of 9-1 pm and you guys are making joke           01:35 PM, 29th Mar                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           01:39 PM, 29th Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           01:39 PM, 29th Mar                   Reena                   Please let us know if we can assist you any other queries.           01:39 PM, 29th Mar                     .                    How about order delivery           01:41 PM, 29th Mar                     .                    You ll do it or not?           01:41 PM, 29th Mar                     .                    If yes then confirm to deliver by tomorrow           01:41 PM, 29th Mar                     .                    In between 9am to 1pm           01:42 PM, 29th Mar                     .                    https://maps.google.com/maps?q=25.283418655396,55.383777618408           01:42 PM, 29th Mar                     .                    E20           01:42 PM, 29th Mar                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           01:44 PM, 29th Mar                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           01:44 PM, 29th Mar                   Reena                   Please let us know if we can assist you any other queries.           01:44 PM, 29th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:47 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5944042