Subject: Ticket Assigned - Conversation with Marc Aurel Zeeb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 09:47:16 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Marc Aurel Zeeb Marc Aurel Zeeb                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  marc aurel zeeb Bot:  Hi marc aurel zeeb, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9422434499 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032823000054     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971509149784            01:28 PM, 29th Mar                   Reena                   Good Afternoon Marc, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           01:34 PM, 29th Mar                     Marc Aurel Zeeb                    Can you please answer me when my order will arrive as I need it latest until tomorrow and it was supposed to arrive yesterday ?           01:35 PM, 29th Mar                   Reena                   It will just take a moment to check the details for you.           01:37 PM, 29th Mar                     Marc Aurel Zeeb                    Okay           01:38 PM, 29th Mar                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day.           01:41 PM, 29th Mar                     Marc Aurel Zeeb                    Will it arrive today ?           01:42 PM, 29th Mar                     Marc Aurel Zeeb                    I’m leaving the country tomorrow so it’s pretty urgent           01:43 PM, 29th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           01:43 PM, 29th Mar                   Reena                   Please allow us some time to do a needful.           01:43 PM, 29th Mar                   Reena                   Please let us know if we can assist you any other queries.           01:43 PM, 29th Mar                     Marc Aurel Zeeb                    I contacted you 2 days ago already about that and I received the same message from you that somone will be in contact with me shortly and I didn’t get anything yet .           01:45 PM, 29th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:45 PM, 29th Mar                     Marc Aurel Zeeb                    I would like to know if my package is going to be delivered today or not           01:46 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5944040