Subject: New Reply Received - Conversation with JAY GORADIA
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 09:23:43 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Conversation with JAY GORADIA  Ticket comment <div>
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<div dir="ltr">Hi!</div>
<div dir="ltr">Im waiting for the collection of the item.</div>
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<div dir="ltr">Regards,</div>
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<div dir="ltr">Jay</div>
<div dir="ltr">0566969715</div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, March 29, 2023 1:21:22 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Conversation with JAY GORADIA
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5937825</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5937825<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
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<div dir="ltr">Hi Jay,<br>
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Thank you for contacting Max.<br>
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We would like to inform you that a return request has been created for order No. 9421971241 on 28/3/2023 and the request will be received by the transportation partner within 2-5 working days.</div>
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<div dir="ltr">You can track your return request by following <a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP032823003360" rel="noreferrer">
https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP032823003360</a> with tracking id RP032823003360.<br>
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We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.<br>
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Once the refund is processed the amount you paid online will be refunded back to your my credit account and original payment method within 7-14 working days.</div>
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<div dir="ltr"> In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest. <br>
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Thank you for your shopping and cooperation with us.<br>
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Do not hesitate to contact us if you have any inquiries.<br>
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Thank you,<br>
Max support team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5937825