Subject: Ticket Assigned - Conversation with Mamta
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 08:10:04 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mamta Mamta                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  mamta Bot:  Hi mamta, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  562381417            11:45 AM, 29th Mar                     Mamta                    Okay           11:46 AM, 29th Mar                     Mamta                    ?           11:48 AM, 29th Mar                     Mamta                    Hi           11:48 AM, 29th Mar                   Reena                   Good Afternoon Mamta, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           11:51 AM, 29th Mar                     Mamta                    So long time           11:51 AM, 29th Mar                     Mamta                    When i will get my refund           11:52 AM, 29th Mar                     Mamta                    Ordered items already picked up           11:53 AM, 29th Mar                   Reena                   We see that you are contacting us regarding the order id 9421714376           11:54 AM, 29th Mar                     Mamta                    I don't know order id           11:55 AM, 29th Mar                     Mamta                    I'm taking about My first order           11:55 AM, 29th Mar                   Reena                   We have checked and as we can see a refund amount of AED 310 has been successfully processed on 29/3/2023 to the original mode of payment.           11:56 AM, 29th Mar                   Reena                   n email notification regarding the same was sent to your email address.           11:56 AM, 29th Mar                   Reena                   Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.           11:56 AM, 29th Mar                     Mamta                    It's not reflecting in my bank account           11:56 AM, 29th Mar                     Mamta                    It's on Hold till today           11:56 AM, 29th Mar                   Reena                   Refunds typically take upto 14 working days to show up in your account based on your bank/payment card provider.           11:58 AM, 29th Mar                   Reena                   Please let us know if we can assist you any other queries.           11:58 AM, 29th Mar                     Mamta                    You said payment successfully processed on 29/3/2023 means today only           11:59 AM, 29th Mar                     Mamta                    274.27 aed showing on hold in my bank account           12:01 PM, 29th Mar                     Mamta                    Not 310aed           12:01 PM, 29th Mar                   Reena                   Please allow us a moment to check your details.           12:02 PM, 29th Mar                     Mamta                    Sure           12:03 PM, 29th Mar                   Reena                   We would like to inform you that we have processed the refund of amount (AED 310) on 29/3/2023.           12:04 PM, 29th Mar                     Mamta                    It's not showing dear           12:05 PM, 29th Mar                   Reena                   We would request you to kindly wait for the 7-14 days the refund may take upto 14 working days to show up in your account           12:07 PM, 29th Mar                   Reena                   Please let us know if we can assist you any other queries.           12:08 PM, 29th Mar                     Mamta                    It's too lengthy process           12:08 PM, 29th Mar                     Mamta                    For refund           12:08 PM, 29th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           12:08 PM, 29th Mar                     Mamta                    Very disappointed           12:08 PM, 29th Mar                   Reena                   Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.           12:09 PM, 29th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:09 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5943496