Subject: New Reply Received - FW: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 08:05:39 +0000

Hi Reena kumari,  The customer has responded to the ticket.  FW: Your products are on the way  Ticket comment <div style="font-family: Tahoma, Geneva, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
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if i dont get response now , i will fine case with consumer court </div>
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<div>From: Jagjot SINGH &lt;[email-masked]&gt;<br>
<b>Sent:</b> 10 March 2023 12:05<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Customer Service case # 5778815 || Order Number # 9586895763
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<span style='font-family: "Segoe UI Symbol", sans-serif; color: gray'>Hello Centrepoint Customer Service Team</span>
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<span style='font-family: "Segoe UI Symbol", sans-serif; color: gray'>Please find enclosed photos of Sterilizer I have purchased on September 19<sup>th</sup> , 2022</span>
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<span style='font-family: "Segoe UI Symbol", sans-serif; color: gray'>After using it for 3 months it suddenly stopped working , there is not physical damage or anything else .</span>
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<span style='font-family: "Segoe UI Symbol", sans-serif; color: gray'>Simply it’s not getting power on.</span>
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<span style='font-family: "Segoe UI Symbol", sans-serif; color: gray'>So, I am requesting for repair of the same or replacement.</span>
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<span style='font-family: "Segoe UI Symbol", sans-serif; color: gray'>Regards, </span>
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<span style='font-family: "Segoe UI Symbol", sans-serif; color: gray'>Jagjot Singh
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<span style='font-family: "Segoe UI Symbol", sans-serif; color: gray'>050 8484911</span>
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<b><span style="font-size: 12pt; color: black">From: </span></b><span style="font-size: 12pt; color: black">Jagjot SINGH &lt;[email-masked]&gt;<br>
<b>Date: </b>Thursday, March 9, 2023 at 2:54 PM<br>
<b>To: </b>Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject: </b>Fw: Your products are on the way</span>
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<span class="x_xelementtoproof"><span style="font-size: 12pt; font-family: Tahoma, sans-serif; background: white; color: black">Waiting for response </span></span><span style="font-size: 12pt; font-family: Tahoma, sans-serif; color: black">
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<span class="x_xelementtoproof"><span style="font-size: 12pt; font-family: Tahoma, sans-serif; background: white; color: black">if you need anything else please let me know </span></span><span style="font-size: 12pt; font-family: Tahoma, sans-serif; color: black"></span>
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<b><span style="color: black">From:</span></b><span style="color: black"> Jagjot SINGH &lt;[email-masked]&gt;<br>
<b>Sent:</b> 08 March 2023 14:04<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fw: Your products are on the way</span> </div>
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<span style="font-size: 12pt; font-family: Tahoma, sans-serif; color: black">Waiting for response </span>
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<span style="font-size: 12pt; font-family: Tahoma, sans-serif; color: black">if you need anything else please let me know </span>
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<b><span style="color: black">From:</span></b><span style="color: black"> Jagjot SINGH &lt;[email-masked]&gt;<br>
<b>Sent:</b> 07 March 2023 14:50<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: Your products are on the way</span> </div>
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Please update for status of complaint <span lang="EN-IN"></span>
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<span lang="EN-IN"> </span>
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<span lang="EN-IN">Sent from </span><a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer"><span lang="EN-IN">Mail</span></a><span lang="EN-IN"> for Windows</span>
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<b><span lang="EN-IN">From: </span></b><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-IN">Jagjot SINGH</span></a><span lang="EN-IN"><br>
<b>Sent: </b>06 March 2023 10:15<br>
<b>To: </b></span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-IN">Centrepoint</span></a><span lang="EN-IN"><br>
<b>Subject: </b>RE: Your products are on the way</span>
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<div class="x_xxmsonormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
Hello Customer Service Team<span lang="EN-IN"></span>
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 <span lang="EN-IN"></span>
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Please find enclosed Photos <span lang="EN-IN"></span>
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Regards, <span lang="EN-IN"></span>
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Jagjot Singh <span lang="EN-IN"></span>
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<span lang="EN-IN">0585821717</span>
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<span lang="EN-IN"> </span>
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<span lang="EN-IN">Sent from </span><a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer"><span lang="EN-IN">Mail</span></a><span lang="EN-IN"> for Windows</span>
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<b><span lang="EN-IN">From: </span></b><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-IN">Jagjot SINGH</span></a><span lang="EN-IN"><br>
<b>Sent: </b>05 March 2023 23:24<br>
<b>To: </b></span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-IN">Centrepoint</span></a><span lang="EN-IN"><br>
<b>Subject: </b>Re: Your products are on the way</span>
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<span lang="EN-IN"> </span>
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<div class="x_xxmsonormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span lang="EN-IN">Will share photos tomorrow </span>
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<div class="x_xxmsonormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span lang="EN-IN">but let me expain you issue</span>
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<div class="x_xxmsonormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span lang="EN-IN">Sterilizer is not powering on so even if i send you photos its not broken or something, simply not getting power on and it under warranty we ised it for 3 months only and it stopped working </span>
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<span lang="EN-IN">Sent from my iPhone</span>
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<span lang="EN-IN">On Mar 5, 2023, at 6:21 PM, Centrepoint &lt;[email-masked]&gt; wrote:</span>
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<span lang="EN-IN" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Dear Customer,</span><span lang="EN-IN"></span>
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<span lang="EN-IN" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 5778815</span><span lang="EN-IN"></span>
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<span lang="EN-IN" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email
 below for us to help us resolve your query.</span><span lang="EN-IN"></span>
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<span lang="EN-IN" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span><span lang="EN-IN"></span>
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<span lang="EN-IN" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span><span lang="EN-IN"></span>
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<span lang="EN-IN" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'> </span><span lang="EN-IN"></span>
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<span lang="AR-SA" style='font-size:10.5pt; font-family:"Times New Roman",serif'>عميلنا العزيز,</span><span lang="AR-SA" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'><br>
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</span><span lang="AR-SA" style='font-size:10.5pt; font-family:"Times New Roman",serif'>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5778815</span><span lang="AR-SA" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'><br>
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</span><span lang="AR-SA" style='font-size:10.5pt; font-family:"Times New Roman",serif'>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا
 في حل استفسارك.</span><span lang="AR-SA" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'><br>
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</span><span lang="AR-SA" style='font-size:10.5pt; font-family:"Times New Roman",serif'>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.</span><span lang="AR-SA" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'><br>
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</span><span lang="AR-SA" style='font-size:10.5pt; font-family:"Times New Roman",serif'>نتطلع الى ردكم.</span><span lang="EN-IN" dir="LTR"></span>
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<span class="x_xxmsodel"><s><span lang="EN-IN" style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif; color: red'><span class="x_msoDel" style="text-decoration: line-through; color: red"><span>-</span></span></span></s></span><span lang="EN-IN" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>——</span><span lang="EN-IN"></span>
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<span lang="EN-IN" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Reena kumari :
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<span lang="EN-IN" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Hi Jagjot,</span><span lang="EN-IN"></span>
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<span lang="EN-IN" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Thank you for reaching out to Centrepoint and giving us the opportunity to help you.</span><span lang="EN-IN"></span>
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<span lang="EN-IN" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist
 you accordingly with this.</span><span lang="EN-IN"></span>
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<span lang="EN-IN" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>We are looking forward to hear from you soon. Thank you for your help!</span><span lang="EN-IN"></span>
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<span lang="EN-IN" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Thank You,</span><span lang="EN-IN"></span>
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<span lang="EN-IN" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Centrepoint Support Team</span><span lang="EN-IN"></span>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044016018764'>IMG-20230306-WA0004.jpg</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044016018765'>IMG-20230306-WA0005.jpg</a><br />3. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044016018766'>IMG-20230306-WA0007.jpg</a><br />4. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044016018767'>IMG-20230306-WA0002.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5778815