Subject: Ticket Assigned - Conversation with Mukesh_Icore
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 07:24:40 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mukesh_Icore Mukesh_Icore                    1           10:49 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:49 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    Hello Mukesh_Icore , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:49 AM, 29th Mar                     Mukesh_Icore                    1           10:49 AM, 29th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           10:49 AM, 29th Mar                     Mukesh_Icore                    9422411454           10:49 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032823001533    You can also easily track your order from My Account > Order History.             10:49 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:49 AM, 29th Mar                     Mukesh_Icore                    2           10:49 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:49 AM, 29th Mar                     Mukesh_Icore                    1           10:49 AM, 29th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:49 AM, 29th Mar                     Mukesh_Icore                    [email-masked]           10:49 AM, 29th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:49 AM, 29th Mar                   Reena                   Good Afternoon Mukesh, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:54 AM, 29th Mar                     Mukesh_Icore                    One of item is missing from my order I received yesterday           10:54 AM, 29th Mar                     Mukesh_Icore                             10:54 AM, 29th Mar                     Mukesh_Icore                    Didn't receive this jeans           10:54 AM, 29th Mar                   Reena                   We see that you are contacting us regarding the order id 9422411454           10:56 AM, 29th Mar                     Mukesh_Icore                    Yes           10:56 AM, 29th Mar                   Reena                   We would request you to kindly confirm with us that you have received your order or not.           10:56 AM, 29th Mar                     Mukesh_Icore                    Yes I have received order           10:57 AM, 29th Mar                     Mukesh_Icore                    All other items received but this one jeans is missing           10:57 AM, 29th Mar                   Reena                   After checking your order, we found out that your order has been delivered completely.           10:59 AM, 29th Mar                     Mukesh_Icore                    No one jeans is missing           10:59 AM, 29th Mar                     Mukesh_Icore                    Total ordered 17 items but I received 16 items           11:00 AM, 29th Mar                   Reena                   We would request you to kindly confirm with us the name of the item which is missing from your order.           11:00 AM, 29th Mar                     Mukesh_Icore                    This           11:01 AM, 29th Mar                     Mukesh_Icore                    Solid denim jeans with pockets and button closure           11:01 AM, 29th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           11:03 AM, 29th Mar                     Mukesh_Icore                    It's ok, but it's Very disappointing didn't expected with centerpoint such issue           11:04 AM, 29th Mar                   Reena                   We would like to inform you that we have processed the refund of amount (AED 55) on 29/3/2023 against the missing item and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           11:06 AM, 29th Mar                   Reena                   An email notification regarding the same was sent to your email address.           11:06 AM, 29th Mar                     Mukesh_Icore                    Ok           11:06 AM, 29th Mar                   Reena                   Please let us know if we can assist you any other queries.           11:07 AM, 29th Mar                     Mukesh_Icore                    Is there option to change size or I need to return all order and place again?           11:08 AM, 29th Mar                     Mukesh_Icore                    I want to return this order but it's not showing reruns option           11:09 AM, 29th Mar                   Reena                   We would request you to kindly confirm with us the items name which you want us to return back.           11:12 AM, 29th Mar                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           11:14 AM, 29th Mar                     Mukesh_Icore                    All           11:14 AM, 29th Mar                     Mukesh_Icore                    All order return           11:14 AM, 29th Mar                   Reena                   We would like to inform you that we will create your return request under order id 9422411454 and we will let you know the update on your e-mail id.           11:18 AM, 29th Mar                   Reena                   Please let us know if we can assist you any other queries.           11:18 AM, 29th Mar                     Mukesh_Icore                             11:19 AM, 29th Mar                     Mukesh_Icore                             11:19 AM, 29th Mar                     Mukesh_Icore                    These tow items I don't want to return           11:19 AM, 29th Mar                     Mukesh_Icore                    Other all you please arrange pickup           11:19 AM, 29th Mar                   Reena                   We would like to inform you that at the moment we are facing the technical issue, we will create your return request and update you by e-mail.           11:21 AM, 29th Mar                     Mukesh_Icore                    Ok Noted           11:22 AM, 29th Mar                   Reena                   Thank you for shopping with Centrepoint.   Have a wonderful day.           11:24 AM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5943253