Subject: Note Added - [#5862039] Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 14:09:19 +0000

Hi ,    Sanket Sable added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5862039    Subject:  Returns   Requester: Shabbir    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Sanket Sable</div>
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<div class="MsoNormal">Omni Channel Manager, Centrepoint </div>
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<div class="MsoNormal">Mob. +971-521455465</div>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, March 28, 2023 3:11 PM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5862039] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Refund approval.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ticket id: 5862039<br>
Order Date: 13 March 2023<br>
Order ID: 8419443989<br>
Tracking ID:RP0314230013745</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item Details: 164423168 Lee Cooper Solid Jeans with Button Closure and Pockets, amount KWD 6</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Refund amount: KWD 6</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: Customer mentioned that he returned 3 items but as per warehouse we have only received 2 items.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Case history: The customer reached out to us on 16 March 2023 and since then the issue was added to the manual refund sheet but no action has been taken.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer's history: The customer is with us since 01 December 2020 and this is his 10 order with us.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,<br>
Reena</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5862039:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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