Subject: New Reply Received - My order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 13:18:07 +0000

Hi Reena kumari,  The customer has responded to the ticket.  My order  Ticket comment <div><div dir="auto">Hello, I don't want to refund it, i just want the missed piece,, it is my email that i sent , the email tells that i want the missed piece, not refund </div></div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTk0MDE3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.tjStWH_55Ja3o-aFJxvPShtx_1Jtyji1Ok3qJNN8Wss" data-id="2044015940175" style="max-width: 100%"></div>
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<div>On Tue, 28 Mar 2023 at 9:08 AM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Rovan,<br><br>Thank you for contacting Centrepoint.<br><br>Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.<br><br>We would like to inform you that a return request has been created for order No. 8421413638 on 28/3/2023 and the request will be received by the transportation partner within 2-5 working days.<br><br>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your my credit account and original payment method within 7-14 working days.</div>
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<span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none'> In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.</span> <br><br>Thank you for your shopping and cooperation with us.<br><br>Do not hesitate to contact us if you have any inquiries.<br><br>Thank you,<br>Centrepoint support team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5917106