Subject: Ticket Assigned - Conversation with Sumiline Pricikillal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 10:49:18 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sumiline Pricikillal Sumiline Pricikillal                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi sumiline pricikillal, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:37 PM, 28th Mar                   Reena                   Good Afternoon Sumiline, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you           02:39 PM, 28th Mar                     Sumiline Pricikillal                    I'm following up on my refund request, can you give me an update on that?           02:40 PM, 28th Mar                     Sumiline Pricikillal                    Hi Reena, want to know about my refund…their is no update about it ?           02:41 PM, 28th Mar                     Sumiline Pricikillal                    Is there anyone to help me           02:42 PM, 28th Mar                   Reena                   It will just take a moment to check the details for you.           02:43 PM, 28th Mar                     Sumiline Pricikillal                    Ok           02:43 PM, 28th Mar                   Reena                   Please confirm if you are contacting regarding the following order number: 9421465523           02:44 PM, 28th Mar                     Sumiline Pricikillal                    Yes           02:45 PM, 28th Mar                   Reena                   We would like to inform you that for the return request for order No. 9421465523, the return product has been collected from your end.           02:47 PM, 28th Mar                   Reena                   We would like to tell you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           02:47 PM, 28th Mar                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your ​my credit account.           02:47 PM, 28th Mar                   Reena                   Please let us know if we can assist you any other queries.           02:47 PM, 28th Mar                     Sumiline Pricikillal                    Ok thank you           02:48 PM, 28th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:48 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5938436