Subject: Ticket Assigned - Conversation with Neelam Sohail
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 10:46:36 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Neelam Sohail Neelam Sohail                    Hi           02:28 PM, 28th Mar                   Reena                   Good Afternoon Neelam, Thank you for contacting Max. This is Reena, I will be happy to assist you           02:33 PM, 28th Mar                     Neelam Sohail                    actually i have been trying to order from max           02:33 PM, 28th Mar                     Neelam Sohail                    upon entering cvv i was getting an error           02:34 PM, 28th Mar                     Neelam Sohail                    something went wrong           02:34 PM, 28th Mar                   Reena                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           02:35 PM, 28th Mar                   Reena                   If the same problem persists, please provide us with the following details so that we can forward it for further assistance:           02:35 PM, 28th Mar                     Neelam Sohail                    i had shukran credit of 13.24           02:35 PM, 28th Mar                     Neelam Sohail                    it has been deducted           02:35 PM, 28th Mar                     Neelam Sohail                    but i couldnt place the order           02:35 PM, 28th Mar                     Neelam Sohail                    You've used AED 13.24 from your Shukran Pay wallet on Max Fashion for order #9422609152. Your available balance is AED 0.           02:36 PM, 28th Mar                     Neelam Sohail                    but my order is still in my cart           02:36 PM, 28th Mar                     Neelam Sohail                    and my card haven’t charges yet           02:36 PM, 28th Mar                     Neelam Sohail                    i don’t know if the order is placed or no           02:37 PM, 28th Mar                     Neelam Sohail                    can you check with this           02:37 PM, 28th Mar                     Neelam Sohail                    as remaining amount was 98 which i had to pay from my card           02:37 PM, 28th Mar                     Neelam Sohail                    i entered cvv and after that i was getting error           02:38 PM, 28th Mar                   Reena                    We sincerely apologize for the inconvenience caused.           02:38 PM, 28th Mar                   Reena                   It will just take a moment to check the details for you.           02:38 PM, 28th Mar                   Reena                   We'd like to confirm you that order id 9422609152 has not been placed successfully as the payment from your credit card used has been unsuccessful.           02:42 PM, 28th Mar                   Reena                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank           02:42 PM, 28th Mar                   Reena                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank           02:42 PM, 28th Mar                   Reena                   Please let us know if we can assist you any other queries.           02:44 PM, 28th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           02:46 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5938414