Subject: Ticket Assigned - Conversation with Dina Ghanem
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 10:24:12 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dina Ghanem Dina Ghanem                    Hello           01:57 PM, 28th Mar                     Dina Ghanem                    What is the update on my issue ??????????????????           01:57 PM, 28th Mar                   Reena                   Good Afternoon Dina, Thank you for contacting Babyshop. This is Reena, I will be happy to assist you.           01:58 PM, 28th Mar                     Dina Ghanem                    I have an issue from 25 days what is the update on it ?           01:59 PM, 28th Mar                     Dina Ghanem                    Last contact was from 4 days , you have informed me to give you 24 hours to solve the issue           01:59 PM, 28th Mar                     Dina Ghanem                    It passed 4 days now           02:00 PM, 28th Mar                   Reena                   It will just take a moment to check the details for you.           02:01 PM, 28th Mar                     Dina Ghanem                    Ok           02:02 PM, 28th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           02:05 PM, 28th Mar                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           02:05 PM, 28th Mar                     Dina Ghanem                    What is the issue exactly explain to me ??????           02:06 PM, 28th Mar                     Dina Ghanem                    The bank said the money is hold from your side           02:06 PM, 28th Mar                     Dina Ghanem                    And the bank also provides the transaction id           02:06 PM, 28th Mar                     Dina Ghanem                    Then what is the issue !????           02:06 PM, 28th Mar                     Dina Ghanem                    Refund my money !!!!!           02:06 PM, 28th Mar                     Dina Ghanem                    Let your manger call me           02:11 PM, 28th Mar                     Dina Ghanem                    I need explanation           02:11 PM, 28th Mar                     Dina Ghanem                    I will not wait anymore           02:11 PM, 28th Mar                     Dina Ghanem                    I have waited 25 days already           02:12 PM, 28th Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           02:12 PM, 28th Mar                     Dina Ghanem                    Should I keep 2 months to refund the money ??????           02:12 PM, 28th Mar                     Dina Ghanem                    No dear           02:12 PM, 28th Mar                     Dina Ghanem                    I will not wait anymore           02:12 PM, 28th Mar                     Dina Ghanem                    Give explanation           02:12 PM, 28th Mar                     Dina Ghanem                    Why I have to wait more ?????????????           02:12 PM, 28th Mar                     Dina Ghanem                    Refund the money takes 5 to 7 day’s maximum           02:13 PM, 28th Mar                     Dina Ghanem                    I am waiting from 25 days already           02:13 PM, 28th Mar                     Dina Ghanem                    Let your manger call me and give explanations           02:13 PM, 28th Mar                   Reena                   Please allow us a moment to check your details.           02:15 PM, 28th Mar                     Dina Ghanem                    Ok           02:17 PM, 28th Mar                   Reena                   We would like to to inform you that your call request has been arranged with our management           02:20 PM, 28th Mar                   Reena                   You can expect the call within 24 hour           02:20 PM, 28th Mar                   Reena                   Please let us know if we can assist you any other queries.           02:20 PM, 28th Mar                     Dina Ghanem                    Ok           02:21 PM, 28th Mar                     Dina Ghanem                    No           02:21 PM, 28th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Babyshop.   Have a wonderful day.           02:23 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5938243