Subject: Re: Refund against the cancelled orders - 9417153023, 9417154081, 9417154158, 9417155445
From: Nikhil Bishnoi <[email-masked]>
To: Escalations Dxbteam <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Mario Hisham <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Mohammad Khalid <[email-masked]>, Reena Kumari <[email-masked]>
Date: Tue, 28 Mar 2023 03:20:10 -0700 (MST)

Hi Team, 

Kindly assist us with the below query. The cx is angry and wants a call back at the earliest. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Escalations Dxbteam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohammad Khalid" <[email-masked]> 
Sent: Friday, 24 March, 2023 12:15:18 
Subject: Fwd: Refund against the cancelled orders - 9417153023, 9417154081, 9417154158, 9417155445 

Hi Team, 

Kindly assist us with the below query. Thank you for your help. 

Regards, 
Nikhil. 

From: "Mohammad Khalid" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 22 March, 2023 14:24:56 
Subject: Refund against the cancelled orders. 

Hi Team, 

Problem Statement: Amounts not reverted against the cancelled order. 

Order Date : 3/2/23 

Amounts : AED 52 against the Order id : 9417153023; AED 23.2 against the order id : 9417154081; AED 71.2 against the order id : 9417154158 and AED 119.2 against the order id : 9417155445 

Transation ids : 969202, 969818, 970376 and 971747 

cx's Name: Dina Ghanem 
cx's Email: [email-masked] 
Assistance Required: Cx is complaining that he did not received any amount for the above mentioned order ids. The order were cancelled due to Babyshop pricing issue. 

Kindly resolve the issue asap. 

Regards, 
Mohammad Khalid