Subject: Ticket Assigned - Conversation with Divya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 09:24:16 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Divya Divya                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi divya, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:02 PM, 28th Mar                     Divya                    8420339431 I want to return one item           01:04 PM, 28th Mar                   Reena                   Good Afternoon Divya, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           01:10 PM, 28th Mar                   Reena                   It will just take a moment to check the details for you.           01:14 PM, 28th Mar                   Reena                   You can return your Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           01:15 PM, 28th Mar                   Reena                   - You can contact our customer support team on 18-00-871 to make a return and to be notified of the refund amount based on our return policy.           01:16 PM, 28th Mar                   Reena                   - You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           01:17 PM, 28th Mar                   Reena                   You can also visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the Kuwait.           01:18 PM, 28th Mar                   Reena                   - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           01:18 PM, 28th Mar                   Reena                   - Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund.           01:18 PM, 28th Mar                   Reena                   It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           01:18 PM, 28th Mar                   Reena                   Please let us know if we can assist you any other queries.           01:18 PM, 28th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:20 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5937820