Subject: Ticket Assigned - Conversation with Wasim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 07:31:55 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Wasim Wasim                    There is still no update to my order           11:16 AM, 28th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:16 AM, 28th Mar                   Centrepoint UAE whatsapp bot                    Hello Wasim , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:16 AM, 28th Mar                     Wasim                    1           11:16 AM, 28th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:16 AM, 28th Mar                     Wasim                    9422180188           11:16 AM, 28th Mar                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            11:16 AM, 28th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:16 AM, 28th Mar                     Wasim                    2           11:16 AM, 28th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:16 AM, 28th Mar                     Wasim                    1           11:17 AM, 28th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:17 AM, 28th Mar                     Wasim                    [email-masked]           11:17 AM, 28th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:17 AM, 28th Mar                   Reena                   Good Afternoon Wasim, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           11:18 AM, 28th Mar                     Wasim                    9422180188           11:18 AM, 28th Mar                     Wasim                    When can I collect it           11:18 AM, 28th Mar                     Wasim                    I checked yesterday also.. they said soon.. still no update           11:18 AM, 28th Mar                   Reena                   It will just take a moment to check the details for you.           11:20 AM, 28th Mar                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day.           11:21 AM, 28th Mar                   Reena                   We will escalate your query regarding pick up to the concern team and will be in touch with you asap to assist you in resolving this concern.           11:22 AM, 28th Mar                   Reena                   Please allow us some time to do a needful.           11:22 AM, 28th Mar                   Reena                   Please let us know if we can assist you any other queries.           11:22 AM, 28th Mar                     Wasim                    Please do this urgently as I need to travel           11:22 AM, 28th Mar                     Wasim                    Will I be able to take today ?           11:22 AM, 28th Mar                   Reena                   We will let you know the update on your e-mail id           11:26 AM, 28th Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           11:26 AM, 28th Mar                   Reena                   Please let us know if we can assist you any other queries.           11:28 AM, 28th Mar                     Wasim                    Only this.. kindly help this issue get sorted soon           11:29 AM, 28th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:31 AM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5937184