Subject: Ticket Assigned - Conversation with Gayathry L
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 07:14:43 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Gayathry L Gayathry L                    Hello           10:58 AM, 28th Mar                     Gayathry L                    I had contacted your helpline earlier. But my issue has not been resolved. I received an email yesterday saying that if I don't respond then the case will be considered as resolved.           10:59 AM, 28th Mar                     Gayathry L                    So either you can begin this as a new case or continue with the old one but my issue has not been resolved from your side.           11:00 AM, 28th Mar                     Gayathry L                    I cannot make an account to use your app. It shows 'email registered with another address'. I already have a Shukran where both my number and email address have been registered           11:01 AM, 28th Mar                     Gayathry L                    And I want to be able to u
 se it.           11:01 AM, 28th Mar                   Reena                   Good Afternoon Gayathry, Thank you for contacting Max. This is Reena, I will be happy to assist you.           11:01 AM, 28th Mar                   Reena                   It will just take a moment to check the details for you.           11:03 AM, 28th Mar                   Reena                   We would request you to kindly share with us the images of the showing issue.           11:04 AM, 28th Mar                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           11:09 AM, 28th Mar                     Gayathry L                             11:09 AM, 28th Mar                     Gayathry L                    Yes we are!           11:10 AM, 28th Mar                     Gayathry L                    I was emailing this same issue           11:10 AM, 28th Mar                   Reena                   Thank you for sharing the image           11:10 AM, 28t
 h Mar                     Gayathry L                    Welcomr           11:10 AM, 28th Mar                   Reena                   We will escalate your query to the technical team and will be in touch with you asap to assist you in resolving this concern.           11:10 AM, 28th Mar                   Reena                   Please allow us some time to do a needful.           11:11 AM, 28th Mar                   Reena                   Please let us know if we can assist you any other queries.           11:11 AM, 28th Mar                     Gayathry L                    OK thank you. No this is the only issue. I can't access           11:12 AM, 28th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           11:13 AM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5937072