Subject: Ticket Assigned - Conversation with Steffi Jaison
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 07:13:06 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Steffi Jaison Steffi Jaison                    Hi           10:48 AM, 28th Mar                     Steffi Jaison                    I have a small concern regarding replacement of a baby girl dress which we purchased last friday           10:48 AM, 28th Mar                     Steffi Jaison                    Can you assist me?           10:49 AM, 28th Mar                   Reena                   Good Afternoon Steffi, Thank you for contacting Babyshop. This is Reena, I will be happy to assist you.           10:52 AM, 28th Mar                   Reena                   We would like to inform you that we are unable to locate your order id, we would request you to kindly share with us your order id           10:53 AM, 28th Mar                     Steffi Jaison                    I dont have the bill with me as it was a gift purchase for baby girl and we purcha
 sed from dubai hills Centerpoint (babyshop)           10:55 AM, 28th Mar                     Steffi Jaison                    Forwarded from DIB-SMS: POS Purchase of AED:   154.00 from a/c no.  078-520-0940***-01 on 24-MAR-2023 20:30 from LRIL SPLASH. Available balance is AED xxxx           10:55 AM, 28th Mar                     Steffi Jaison                    This is the only details i have.           10:55 AM, 28th Mar                     Steffi Jaison                    We purchased on friday evening.           10:55 AM, 28th Mar                     Steffi Jaison                    Is there any possible way to track the tax invoice.           10:56 AM, 28th Mar                     Steffi Jaison                    The dress which we purchased is small and we need 1 size bigger....           10:56 AM, 28th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           10:57 AM, 28th Mar                   Reena                   Kindly 
 note that the invoice is required to validate the purchase and without invoice you will not be able to return your item.           10:58 AM, 28th Mar                   Reena                   Please let us know if we can assist you any other queries.           11:00 AM, 28th Mar                     Steffi Jaison                    Through purchaser name also, you will not be able to track down the tax invoice.           11:00 AM, 28th Mar                     Steffi Jaison                    The purchase was made under the name Jaison johnson 0505493358           11:01 AM, 28th Mar                     Steffi Jaison                    Shukran points were also added           11:01 AM, 28th Mar                     Steffi Jaison                    Purchased at dubai hills Centerpoint.           11:01 AM, 28th Mar                     Steffi Jaison                    Along with that we purchased 1 small toy which was priced at 15aed...           11:02 AM, 28th Mar                   Reena 
                   We would like to inform you that the store team will not be able to return the item without invoice, If still you want to return the item we would request you to kindly visit the store and check with the store team.           11:07 AM, 28th Mar                   Reena                   Please let us know if we can assist you any other queries.           11:11 AM, 28th Mar                     Steffi Jaison                    Ok           11:11 AM, 28th Mar                     Steffi Jaison                    Thank you so much for the help           11:11 AM, 28th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Babyshop.   Have a wonderful day.           11:12 AM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5937063