Subject: Ticket Assigned - Conversation with Lamya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 10:56:35 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lamya Lamya                    Hi           02:31 PM, 27th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:31 PM, 27th Mar                   Centrepoint UAE whatsapp bot                    Hello Lamya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:32 PM, 27th Mar                     Lamya                    1           02:32 PM, 27th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:32 PM, 27th Mar                     Lamya                    9421721105           02:32 PM, 27th Mar                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC032423003462    You can also easily track your order from My Account > Order History.             02:32 PM, 27th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:32 PM, 27th Mar                     Lamya                    No           02:33 PM, 27th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:33 PM, 27th Mar                     Lamya                    2           02:33 PM, 27th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:33 PM, 27th Mar                     Lamya                    1           02:33 PM, 27th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:33 PM, 27th Mar                     Lamya                    [email-masked]           02:33 PM, 27th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:33 PM, 27th Mar                   Reena                   Good Afternoon Lamya, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           02:39 PM, 27th Mar                     Lamya                    9421721105           02:43 PM, 27th Mar                   Reena                   We see that you are contacting us regarding the order id 9421721105           02:43 PM, 27th Mar                     Lamya                    This is my order number           02:43 PM, 27th Mar                     Lamya                    Yes           02:43 PM, 27th Mar                   Reena                   Please accept our full apologies we see that your order has been delayed by 2 days           02:43 PM, 27th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           02:43 PM, 27th Mar                   Reena                   Please allow us some time to do a needful.           02:44 PM, 27th Mar                     Lamya                    My address is a work place           02:44 PM, 27th Mar                     Lamya                    9am -6 pm are the timings           02:44 PM, 27th Mar                     Lamya                    Please see to it it’s delivered during these hours           02:45 PM, 27th Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           02:48 PM, 27th Mar                   Reena                   Please let us know if we can assist you any other queries.           02:51 PM, 27th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:54 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5932666