Subject: Ticket Assigned - Conversation with Sudhi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 10:49:41 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sudhi Sudhi                    Hello           02:08 PM, 27th Mar                   Reena                   Good Morning Sudhi, Thank you for contacting Centrepoint. This is Reena, How may I assist you today?           02:14 PM, 27th Mar                     Sudhi                    I have a problem with my sofa bed purchased from home center fahaheel. It is under warranty. I contacted the branch many times. Daily sending reminders. No one yet visited my home to check the defect. I also visited fahaheel branch 2 weeks ago to register my issue. Mr. Mignesh told me someone will come to my home to see the fault. Nobody come yet. I didn't expect this from such a nice company. Please do something before 29th march as we are prepared to celebrate my daughter's birthday on that day.           02:15 PM, 27th Mar                   Reena                   It will just t
 ake a moment to check the details for you.           02:17 PM, 27th Mar                     Sudhi                    Today someone called from your end ((Mobile no: 56647485) and explained so many excuses such as no cloths and no cover etc ..           02:18 PM, 27th Mar                   Reena                   Thank you for your patience           02:25 PM, 27th Mar                   Reena                   We are still checking           02:25 PM, 27th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           02:28 PM, 27th Mar                   Reena                   We would request you to kindly share with us the purchase invoice, your name and contact number.           02:29 PM, 27th Mar                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           02:31 PM, 27th Mar                     Sudhi                    67753237           02:33 PM, 27th Mar                     Su
 dhi                    This is the mobile number i used for purchase           02:34 PM, 27th Mar                     Sudhi                    Sudheer umbayi / Rahil sudheer           02:34 PM, 27th Mar                   Reena                    We would request you to please share with us the purchase invoice.           02:35 PM, 27th Mar                     Sudhi                    Its in your system.           02:37 PM, 27th Mar                     Sudhi                    I don't have it           02:37 PM, 27th Mar                   Reena                   Kindly note that the invoice is required to validate the purchase and we will not be able to forward the issue to the concerned team hence we request you to kindly share with us the same so that we can check and assist you fully.           02:38 PM, 27th Mar                     Sudhi                    Thanks for your nice support.?           02:39 PM, 27th Mar                   Reena                   We sincerely apologize 
 for the inconvenience caused.           02:41 PM, 27th Mar                   Reena                   We would like to inform you that without invoice, we will not be able to forward your issue to the concerned team.           02:42 PM, 27th Mar                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           02:44 PM, 27th Mar                   Reena                   Sudhi, I have not received a response from you still, please confirm if we are still connected?           02:47 PM, 27th Mar                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query.           02:48 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5932618