Subject: Note Added - [#5905216] Conversion kit is missing in Crib
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 10:16:02 +0000 (UTC)

Hi ,    Nermin Shehadeh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5905216    Subject:  Conversion kit is missing in Crib    Requester: The Secret Super Dr    Note Content:   <div class="WordSection1">
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<span lang="EN" style="color:#202124">Tomorrow our team will visit the customer home and check the item.</span><span style="font-size:21.0pt;color:#202124"></span>
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<div>From: Babyshop &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, March 26, 2023 12:02 PM<br>
<b>To:</b> Anand Nukala &lt;[email-masked]&gt;; Babyshop Home Delivery &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5905216] - Conversion kit is missing in Crib</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Team,<br>
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Kindly update us on the following issue.</span><span style="font-size:10.5pt;font-family:-Apple-System">
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><br>
Date : Mar 19, 2023<br>
Order ID : 9420811115<br>
Item : 164126009 Giggles Caesar 3-in-1 Wooden Crib with Three Adjustable Heights (Up to 3 years)<br>
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an issue reported by one of our valuable customers regarding their recent purchase of the Giggles Caesar 3-in-1 Wooden Crib (Order #9420811115). The customer has informed us that they received the crib with its 4 rails (front, back, and sides) but the matching
 toddler bed conversion kit is missing, which they require to convert the crib into a toddler bed.<br>
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As per the product description, the Giggles Caesar 3-in-1 Wooden Crib includes a matching toddler bed conversion kit. However, it appears that the kit was not included in the package received by the customer, which has caused inconvenience to them.<br>
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I have attached the photos shared by the customer for your reference.<br>
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Kindly ensure that the missing toddler bed conversion kit is sent to the customer at the earliest possible time</span><span style="font-size:10.5pt;font-family:-Apple-System"> </span>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Wed, 22 Mar at 6:31 AM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team <br>
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With reference to   <br>
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Date : Mar 19, 2023<br>
Order ID : 9420811115<br>
Item : 164126009 Giggles Caesar 3-in-1 Wooden Crib with Three Adjustable Heights (Up to 3 years)<br>
<br>
an issue reported by one of our valuable customers regarding their recent purchase of the Giggles Caesar 3-in-1 Wooden Crib (Order #9420811115). The customer has informed us that they received the crib with its 4 rails (front, back, and sides) but the matching
 toddler bed conversion kit is missing, which they require to convert the crib into a toddler bed.<br>
<br>
As per the product description, the Giggles Caesar 3-in-1 Wooden Crib includes a matching toddler bed conversion kit. However, it appears that the kit was not included in the package received by the customer, which has caused inconvenience to them.<br>
<br>
I have attached the photos shared by the customer for your reference.<br>
<br>
Kindly ensure that the missing toddler bed conversion kit is sent to the customer at the earliest possible time</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5905216:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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