Subject: Ticket Assigned - Conversation with Divya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 07:13:37 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Divya Divya                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi divya, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8422004558 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0326231000250     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:39 AM, 27th Mar                     Divya                    Hi           10:41 AM, 27th Mar                     Divya                    Hello           10:44 AM, 27th Mar                   Reena                   Good Afternoon Divya, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:55 AM, 27th Mar                   Reena                   We see that you are contacting us regarding the order id 8422004558           11:00 AM, 27th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           11:05 AM, 27th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           11:05 AM, 27th Mar                   Reena                   Please allow us some time to do a needful.           11:05 AM, 27th Mar                   Reena                   Please let us know if we can assist you any other queries.           11:05 AM, 27th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.    Have a wonderful day.           11:13 AM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5931367