Subject: Ticket Assigned - Conversation with Caroline Habib
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 07:11:16 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Caroline Habib Caroline Habib                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  caroline habib Bot:  Hi caroline habib, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0551933910            10:41 AM, 27th Mar                     Caroline Habib                    We received your return request for order 9416749786 Giggles Textured Romper with L... +1item(s). Our delivery partner will pick up your return in 2-5 days.           10:41 AM, 27th Mar                     Caroline Habib                    Now one came to pick up           10:41 AM, 27th Mar                     Caroline Habib                    Can u help           10:42 AM, 27th Mar                     Caroline Habib                    Since last Tuesday           10:42 AM, 27th Mar                     Caroline Habib                    ?           10:43 AM, 27th Mar                   Reena                   Good Afternoon Caroline, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:55 AM, 27th Mar                   Reena                   We see that you are contacting us regarding the order id 9416749786           10:59 AM, 27th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           10:59 AM, 27th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           10:59 AM, 27th Mar                   Reena                   Please allow us some time to do a needful.           10:59 AM, 27th Mar                   Reena                   Please let us know if we can assist you any other queries.           11:04 AM, 27th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:10 AM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5931359