Subject: Ticket Assigned - Conversation with Mukesh_Icore
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 07:10:06 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mukesh_Icore Mukesh_Icore                    Hi           10:43 AM, 27th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:43 AM, 27th Mar                   Centrepoint UAE whatsapp bot                    Hello Mukesh_Icore , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:43 AM, 27th Mar                     Mukesh_Icore                    1           10:43 AM, 27th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           10:43 AM, 27th Mar                     Mukesh_Icore                    9422224621           10:43 AM, 27th Mar                   Centrepoint UAE whatsapp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery    If you wish to cancel your order, please flow below link.               10:43 AM, 27th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:43 AM, 27th Mar                     Mukesh_Icore                    2           10:44 AM, 27th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:44 AM, 27th Mar                     Mukesh_Icore                    1           10:44 AM, 27th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:44 AM, 27th Mar                     Mukesh_Icore                    [email-masked]           10:44 AM, 27th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:44 AM, 27th Mar                   Reena                   Good Afternoon Mukesh, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:55 AM, 27th Mar                   Reena                   We see that you are contacting us regarding the order id 9422224621           10:58 AM, 27th Mar                   Reena                   We'd like to confirm you that order id 9422224621 has not been placed successfully as the payment from your credit card used has been unsuccessful.           11:02 AM, 27th Mar                   Reena                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           11:02 AM, 27th Mar                   Reena                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:02 AM, 27th Mar                   Reena                   Please let us know if we can assist you any other queries.           11:03 AM, 27th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:09 AM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5931349