Subject: Note Added - [#5744126] Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 05:09:52 +0000 (UTC)

Hi ,    Abhineshwaran S added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5744126    Subject:  Product information   Requester: Lalitdoon    Note Content:   <div class="WordSection1">
<div class="MsoNormal">++<a id="OWAAM6AE39145D4914B70B5CC77D88733D362" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shahbaz</span></a> please suggest</div>
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<div class="MsoNormal">Regards<br>
Abhineshwaran.S</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, March 26, 2023 9:25 AM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;; Eitee Sagar &lt;[email-masked]&gt;; Abhineshwaran S &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5744126] - Product information</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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Is there any update?<br>
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Problem Statement : Product Quality Complaint<br>
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Name of Customer: Rupali Joshi<br>
Phone Number: +971 56 9475410<br>
Purchase receipt number- 21472106207220230104<br>
Item number- 164893367<br>
Purchase date- 04/01/2023<br>
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Issue Description : Customer emailed us and reporting that "On 4th January 2023 I purchased a Lee Cooper shoe and now it's been only 1 month 2 weeks and the shoe is completely damaged, the insides are ruined and there is a crack in the sole. The foam on the
 inside of the show is spoiled. I have seen such damages after years of using a shoe and this happened in a short period of time which is quite surprising. This is the first time I am seeing such a bad quality shoe, I have been a regular customer at centrepoint
 for many years now and I have purchased many items from there but I never experienced anything like this. it is quite disappointing."<br>
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PFA and assist us for further course of action.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Thank You,<br>
</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">Centrepoint </span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Support Team</span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 22 Mar at 5:03 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
<br>
Is there any update?<br>
<br>
Problem Statement : Product Quality Complaint<br>
<br>
Name of Customer: Rupali Joshi<br>
Phone Number: +971 56 9475410<br>
Purchase receipt number- 21472106207220230104<br>
Item number- 164893367<br>
Purchase date- 04/01/2023<br>
<br>
Issue Description : Customer emailed us and reporting that "On 4th January 2023 I purchased a Lee Cooper shoe and now it's been only 1 month 2 weeks and the shoe is completely damaged, the insides are ruined and there is a crack in the sole. The foam on the
 inside of the show is spoiled. I have seen such damages after years of using a shoe and this happened in a short period of time which is quite surprising. This is the first time I am seeing such a bad quality shoe, I have been a regular customer at centrepoint
 for many years now and I have purchased many items from there but I never experienced anything like this. it is quite disappointing."<br>
<br>
PFA and assist us for further course of action.</span><span style="color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Thank You,<br>
</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">Centrepoint </span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Support Team</span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 20 Mar at 6:18 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
<br>
Is there any update?<br>
<br>
Problem Statement : Product Quality Complaint<br>
<br>
Name of Customer: Rupali Joshi<br>
Phone Number: +971 56 9475410<br>
Purchase receipt number- 21472106207220230104<br>
Item number- 164893367<br>
Purchase date- 04/01/2023<br>
<br>
Issue Description : Customer emailed us and reporting that "On 4th January 2023 I purchased a Lee Cooper shoe and now it's been only 1 month 2 weeks and the shoe is completely damaged, the insides are ruined and there is a crack in the sole. The foam on the
 inside of the show is spoiled. I have seen such damages after years of using a shoe and this happened in a short period of time which is quite surprising. This is the first time I am seeing such a bad quality shoe, I have been a regular customer at centrepoint
 for many years now and I have purchased many items from there but I never experienced anything like this. it is quite disappointing."<br>
<br>
PFA and assist us for further course of action.</span></div>
<div></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5744126:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044015802387'>MwJtM9A2K2FxSDDgBfYRO1lVTlyF2d_Opg.jfif</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044015802388'>shoe condition pictures.pdf</a>