Subject: Note Added - [#5839486] WWD
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 04:34:35 +0000

Hi ,    Anand Nukala added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5839486    Subject:  WWD   Requester: Nicola.cairns20    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"><a id="OWAAMC26A57D818C64517AEF68C6C0C739A18" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop Home Delivery</span></a></span></div>
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<div>From:<span lang="EN-US"> Sabry Yousef &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, March 26, 2023 11:56 AM<br>
<b>To:</b> Anand Nukala &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5839486] - WWD<br>
<b>Importance:</b> High</span>
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<div class="MsoNormal"><span lang="EN-US">Dear <a id="OWAAM803896449A5D4515B400E629395EE19B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Anand Nukala</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US">Please assist and advice further.</span></div>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Customer received  the item as claimed that the screws it appears that the bolt inside the wood keeps turning with the aln key.</span><span lang="EN-US"></span>
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<div class="MsoNormal" style="background:white"><span lang="EN-US" style="color:#201F1E">Best Regards,</span></div>
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<span lang="EN-US" style="color:black">Sabry Yousef</span><span lang="EN-US"></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, March 14, 2023 9:44 AM<br>
<b>To:</b> Anand Nukala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5839486] - WWD</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Problem Statement: WWD DAMAGED ITEM</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Order Date : Mar 11, 2023</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Order ID: 9418862816</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Item ID: 164126009</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Assistance Required: Damaged Item received</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Issue Description: Customer emailed us informing that he/she received the item on 13/3/23 but the item which they received  the screws it appears that the bolt
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Bahashwan </span></div>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>On Mon, 13 Mar at 3:12 PM
<span class="separator">, Nicola.cairns20 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hi i recieved a faulty item, how do I process a replacement?</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi Nicola, Good morning, Thank you for contacting us. My name is Mohamed I will be happy to help you!</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:53 PM, 13th Mar</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:57 PM, 13th Mar</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi, I'm not getting a response from you. Are we still connected?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">When fixing the screws it appears that the bolt inside the wood keeps turning with the aln key and almost through thr other side of the frame</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I had to remove the screw and the whole bolt started coming out stuck to the screw. This is not safe for my baby</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We sincerely apologize for any inconvenience caused,</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:09 PM, 13th Mar</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We will escalate to the relevant partner  to check at the earliest possible and will be in touch with you asap to assist you in resolving this concern.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:09 PM, 13th Mar</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_059385cf41374e394e4f840bbaba678d63517c10ae07fbf652e41b2f91ab1f0b/img_pl2c9im1p3_f888a787a919b9fba90d7b16476e5dd340af0dd737895461704827eaffba9864.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:09 PM, 13th Mar</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_059385cf41374e394e4f840bbaba678d63517c10ae07fbf652e41b2f91ab1f0b/img_pl2c9im1p3_f888a787a919b9fba90d7b16476e5dd340af0dd737895461704827eaffba9864.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with ?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:09 PM, 13th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Nicola</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/img/cupcackes.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thank you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:10 PM, 13th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Nicola</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/img/cupcackes.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Look forward to hearing back as soon as possible</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:11 PM, 13th Mar</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_059385cf41374e394e4f840bbaba678d63517c10ae07fbf652e41b2f91ab1f0b/img_pl2c9im1p3_f888a787a919b9fba90d7b16476e5dd340af0dd737895461704827eaffba9864.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you.Thank you for shopping with Centrepoint</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:11 PM, 13th Mar</span></div>
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/720684770248811" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'><br>
</span><span lang="EN-US" style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5839486:1125156</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>
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