Subject: Note Added - [#5787611] Wrong refund amount
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 03:09:19 +0000

Hi ,    Sanket Sable added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5787611    Subject:  Wrong refund amount   Requester: Zooz.muhanna    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Sanket Sable</div>
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<div class="MsoNormal">Omni Channel Manager, Centrepoint </div>
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<div class="MsoNormal">Mob. +971-521455465</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, March 26, 2023 10:41 AM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5787611] - Wrong refund amount</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly update us on the following issue.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Problem Statement: Refund approval.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Ticket id: 5787611<br>
Order Date: Feb 18, 2023<br>
Order ID: 8415209060<br>
Tracking ID:RP0301230006698</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Item Details:165283722  -  Otantik Ikram Incense Burner Set with Tassel with the Gift Box X 2, item cost KWD 30</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Refund amount: KWD 30</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Issue Description: customer returned the order and warehouse stated that cx only returned 4 items but customer mentioned that he returned 6 items.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Case history: The customer reached out to us on 4 March 2023 and since then the issue was added to the manual refund sheet but no action has been taken.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Customer's history: The customer is with us since June 01, 2023 and this is his 5 complete order with us.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Prachi</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 23 Mar at 11:04 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span><span style="color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly update us on the following issue.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Problem Statement: Refund approval.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Ticket id: 5787611<br>
Order Date: Feb 18, 2023<br>
Order ID: 8415209060<br>
Tracking ID:RP0301230006698</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Item Details:165283722  -  Otantik Ikram Incense Burner Set with Tassel with the Gift Box X 2, item cost KWD 30</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Refund amount: KWD 30</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Issue Description: customer returned the order and warehouse stated that cx only returned 4 items but customer mentioned that he returned 6 items.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Case history: The customer reached out to us on 4 March 2023 and since then the issue was added to the manual refund sheet but no action has been taken.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Customer's history: The customer is with us since June 01, 2023 and this is his 5 complete order with us.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Reena</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 21 Mar at 3:00 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Refund approval.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ticket id: 5787611<br>
Order Date: Feb 18, 2023<br>
Order ID: 8415209060<br>
Tracking ID:RP0301230006698</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item Details:165283722  -  Otantik Ikram Incense Burner Set with Tassel with the Gift Box X 2, item cost KWD 30</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Refund amount: KWD 30</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: customer returned the order and warehouse stated that cx only returned 4 items but customer mentioned that he returned 6 items.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Case history: The customer reached out to us on 4 March 2023 and since then the issue was added to the manual refund sheet but no action has been taken.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer's history: The customer is with us since June 01, 2023 and this is his 5 complete order with us.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Reena</span></div>
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