Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 11:40:26 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Returns  Ticket comment <div><br></div>
<img class="ymail-preserve-class inline-image-guid-FAF3AAFE-2297-460F-87B8-376017C7FEE2 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTc3MTUyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3N7_TdDOePIhNNJ8ABWq72_Yquhq0a3FsBW_A4TDn80" data-id="2044015771522" alt="Inline image" style="width: 100%"><div><br></div>
<span id="yahoo-rte-cursor-span"></span><br><br><br>Ahmed Magdy<div>German and English speaking Tourguide </div>
<div>Thank you</div>
<br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Saturday, March 25, 2023, 8:20 PM, Landmark Group &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv5360488903"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5919517</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5919517<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Reena kumari : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Ahmed,<br><br>Thank you for reaching out to Centrepoint and giving us the opportunity to help you.<br><br>We sincerely apologize for the inconvenience caused, <br><br>We would like to inform you that we cannot find any order by this email ID: <a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a> and by contact no: 526654759. We would request you to please provide us with the order ID or the correct email so we can help you accordingly.<br>​<br>We hope to hear from you soon.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thank You,<br>Centrepoint Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5919517