Subject: New Reply Received - Conversation with AQEEL
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 10:08:57 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Conversation with AQEEL  Ticket comment <div style="overflow-wrap: break-word">
<br>Dear, </div>
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<div style="overflow-wrap: break-word">First of all thanks for your reply,  I would like to inform you that I have been made compliant about my credit ewallet amount AED 46.80 IS missing from my app. </div>
<div style="overflow-wrap: break-word">So, that why I call and made the complaint. </div>
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<div style="overflow-wrap: break-word">I would like to inform you that I am your registered customer and this time I am very disappointed. </div>
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<div style="overflow-wrap: break-word">Please a reversal of AED 46.80 TO MY ACCOUNT. </div>
<div style="overflow-wrap: break-word"><br style="overflow-wrap: break-word"></div>
<div style="overflow-wrap: break-word">PLEASE FIND ATTACHED COPY OF MY ACCOUNT STATEMENT. </div>
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<div style="overflow-wrap: break-word">YOUR CO OPERATION REGARDING THIS ISSUE WILL BE HIGHLY APPRECIATED. </div>
<div style="overflow-wrap: break-word"><br style="overflow-wrap: break-word"></div>
<div style="overflow-wrap: break-word">Waiting for the reply </div>
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<div style="overflow-wrap: break-word">REGARDS</div>
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<div style="overflow-wrap: break-word">AQEEL ANJU. </div>
<div style="overflow-wrap: break-word">050 2804748 </div>
<br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Sun, 26 Mar 2023 at 12:18, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv3741324877"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5863632</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5863632<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Reena kumari : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">Hi Aqeel,</font></font></font></font><br><br><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">We sincerely apologize for any inconvenience to you.</font></font>
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<font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit">​</font></font></font></font></font></font><br>
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<div><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">Please contact to shukran team about your concern,</font></font></font></font></div>
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<font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit">​</font></font></font></font></font></font></font></font><br>
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<div dir="ltr"><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">Shukran contact number 8007485726<br><br>Outside UAE +97148113300<br><br></font></font></div>
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<div dir="ltr"><a rel="noreferrer" target="_blank" href="mailto:Email:[email-masked]"><font style="vertical-align:inherit"><font style="vertical-align:inherit">Email:[email-masked]</font></font></a></div>
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<div dir="ltr"><font style="vertical-align:inherit"><font style="vertical-align:inherit">Feel free to reach out to us if you need any further assistance.</font></font></div>
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<div dir="ltr"><font style="vertical-align:inherit"><font style="vertical-align:inherit">Thank you,</font></font></div>
<div dir="ltr"><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">Max support team</font></font></div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5863632