Subject: New Reply Received - link
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 09:03:28 +0000

Hi Reena kumari,  The customer has responded to the ticket.  link  Ticket comment <div>Kindly stop sending me email, i have closed my account in shukran as they have very bad service and i dont wanna deal with them again so need to link anything anymore. <br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 26 Mar 2023, at 12:19 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5768466</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5768466<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr">​Hi Manal,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for reaching out to Centrepoint and giving us the opportunity to assist you.</div>
<div dir="ltr">​</div>
<div dir="ltr">We sincerely apologize for the inconvenience caused to you.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We have been notified by the concern team that your issue has been resoloved. We would request you to try again.</div>
<div dir="ltr">​<br>
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<div dir="ltr">To link your Shukran card, please follow the below steps:<br>
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1- Log in your account.<br>
2- Go to My account &gt; Shukran &gt; Link your account here.<br>
3- Follow the provided steps on the webpage<br>
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After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.</div>
<div dir="ltr">​</div>
<div dir="ltr">We would request you to kindly check and confirm with us that your issue has been resolved or not.<br>
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Feel free to get in touch with us for further assistance.<br>
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Thank You,</div>
<div dir="ltr">Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5768466