Subject: New Reply Received - Click & Collect
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 08:58:29 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="ltr">Good Morning Reena,<div><br></div>
<div>Thank you for following up in the past 24 hours. I'm just disappointed that your team was not able to flag this issue from the start or provide me an answer as swiftly as I am receiving follow ups now. </div>
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<div>I grew up on Splash products but this experience has left me very disheartened. Moreover, I only kept 2 of the items ad applied for refund for the rest. The dresses were not true to my size, the quality was seriously compromised compared to value of money I was paying for e.g. one of the belt loops on the white lace dress was hanging on literally by a thread. You can check it yourself. </div>
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<div>I sincerely ask that my refund be processed immediately. The clothes have already been picked up. This experience is not something I would write home about. </div>
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<div>Sincerely,</div>
<div>Mishaal</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Mar 25, 2023 at 6:19 PM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5906069</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Reena kumari : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Mish,<br><br>Thank you for contacting Centrepoint.<br><br>We apologize for the inconvenience that you have received your order late.<br><br>We would like to inform you that after checking the order details we can see that your order with ID 9420543945, has been successfully collected on 24/3/2023.</div>
<div dir="ltr">​</div>
<div dir="ltr">If still you do not receive your order please get back to us.<br><br>Feel free to contact us for further assistance.<br><br>Thank You,<br>Centrepoint support team</div>
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<font><img src="https://d36urhup7zbd7q.cloudfront.net/6158128114696192/4826776031330304/signoff.gif?ck=1630560837.07" alt="Sincerely," height="57" style="height: 57px"></font>
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<span style="color:rgb(69,102,142);padding:0px;margin:0px;font-size:12px;font-weight:bold"><font>Mishaal Pervaiz</font></span><br>
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<tr><td><font><span style="color:rgb(69,102,142);font-weight:bold;font-size:12px">A </span> <span style="font-size:12px">Dubai, UAE</span></font></td></tr>
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<table align="left" border="0" cellpadding="0" cellspacing="0"><tbody><tr><td><span style="display:inline-flex"><font><span style="color:rgb(69,102,142);font-weight:bold;font-size:12px">M </span><a href="tel:+971+58+860+4799" style="font-size:12px;color:rgb(78,75,76)" target="_blank" rel="noreferrer">+971 55 820 0673 </a></font></span></td></tr></tbody></table>
<table align="left" border="0" cellpadding="0" cellspacing="0"><tbody><tr><td><span style="display:inline-flex"><font><span style="font-size:12px"><span style="color:rgb(69,102,142);font-weight:bold">E </span><font color="#444444"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></font><font color="#000000"> <a href="mailto:[email-masked]" style="display:inline" target="_blank" rel="noreferrer"> </a></font><a href="mailto:[email-masked]" style="color:rgb(78,75,76);font-weight:normal;display:inline" target="_blank" rel="noreferrer"> </a></span></font></span></td></tr></tbody></table>
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<tr><td><table align="left" border="0" cellpadding="0" cellspacing="0"><tbody><tr><td><span style="display:inline-flex"><span style="color:rgb(69,102,142);font-weight:bold;font-size:12px"><font>W </font></span><a href="http://www.chefbayma.com/" rel="noreferrer" style="font-size:12px;color:rgb(78,75,76)" target="_blank"><font>www.strategicmage.com</font> </a></span></td></tr></tbody></table></td></tr>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5906069