Subject: New Reply Received - Online shopping
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 08:51:12 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Online shopping  Ticket comment <div>Good morning, the money debited from my account for the canceled order has not yet been returned to me.  Can you let me know when they restore the money?<br>
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<div dir="auto">Iriana Bravo</div>
<div dir="auto">94733675</div>
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<div dir="ltr" class="gmail_attr">El El mar, 21 mar 2023 a las 6:17 p. m., Iriana Bravo &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; escribió:<br>
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<div>Thank you for your response.</div>
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<div dir="ltr" class="gmail_attr">El El mar, 21 mar 2023 a las 5:58 p. m., Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; escribió:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi ​Iriana,<br>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for reaching out to Centrepoint and giving us the opportunity to help you.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 8421180465 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8421180490.<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<br>If the payment has been deducted twice from your account feel free to contact us and we will help you accordingly.<br><br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Centrepoint Support Team</div>
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</div>-- <br><div dir="ltr">Iriana Bravo</div>
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</div>-- <br><div dir="ltr" class="gmail_signature">Iriana Bravo</div>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5904651