Subject: New Reply Received - Re: Sorry, we had to cancel your order.=0A
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 07:50:50 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: 	Sorry, we had to cancel your order.
  Ticket comment <div><br></div>
<img class="ymail-preserve-class inline-image-guid-E2341E2E-D911-4BB4-9F07-0AC618FD22DC rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTc2MTU0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.c9c8xmswg1fxamZ6sQhJCErZElFuR7-ZT6iaZ_FUuXQ" data-id="2044015761542" alt="Inline image" style="width: 100%"><div><br></div>
<span id="yahoo-rte-cursor-span"></span>Not yet solve. <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sunday, March 26, 2023, 11:19 AM, Splash &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail">
<div id="yiv1070688940"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5901713</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5901713<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Reena kumari : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">
<div id="yiv1070688940yqtfd31784" class="yiv1070688940yqt8398649626"><span style="color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont,">Hi Sheila,</span></div> </div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for reaching out to Splash and giving us the opportunity to assist you.</div>
<div><br></div>
<div dir="ltr">We would like to inform you that we have processed the refund of amount AED 89.10 on 13/3/2023 regarding the order id 9418891194 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Please find the below attachment.</div>
<div><br></div>
<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
<div><br></div>
<div dir="ltr">Thank You,</div>
<div dir="ltr">Splash Support Team</div>
</div></div>Attachments :1. <a rel="noreferrer" target="_blank" href="https://helpae.splashfashions.com/helpdesk/attachments/2044015715898">MicrosoftTeams-image (25).png</a><div><br></div>
<br>

<div id="yiv1070688940yqtfd00888" class="yiv1070688940yqt8398649626">

</div>
</div></div></div>
<blockquote></blockquote>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5901713