Subject: Ticket Assigned - Conversation with Reynaldo Santiago
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 12:02:32 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Reynaldo Santiago Reynaldo Santiago                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  reynaldo santiago Bot:  Hi reynaldo santiago, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97336286170            03:30 PM, 25th Mar                   Reena                   Good Afternoon Reynaldo, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:32 PM, 25th Mar                     Reynaldo Santiago                    im here to refund  my money that ive been. asking  since last year.  i paid online.    and.  suddenly.     somebody came for.           03:33 PM, 25th Mar                     Reynaldo Santiago                    cash on delivery.  so my ordered.  double. thinking.   system. issue.  so           03:33 PM, 25th Mar                     Reynaldo Santiago                    that i talked to. delivery boy.  who came to my.   apartment to bring my. bag that i. ordered.  i thought. i. will not. pay anymore           03:34 PM, 25th Mar                     Reynaldo Santiago                    so i pay again.   even i explain that i paid.  already to online. the bag that i ordered.           03:34 PM, 25th Mar                     Reynaldo Santiago                    he told me. just. cancel.  the online  transaction.           03:35 PM, 25th Mar                     Reynaldo Santiago                    so i called.  before and. cancelled it.           03:35 PM, 25th Mar                   Reena                   We see that you are contacting us regarding the order id 7384137242           03:35 PM, 25th Mar                     Reynaldo Santiago                    i talked to the.    costumer. service. and.   keep on telling me           03:35 PM, 25th Mar                     Reynaldo Santiago                    that.   if. the.     items not collected.     its ok and. my money. will return to my. account           03:36 PM, 25th Mar                     Reynaldo Santiago                    every 15 days. i. update. nothing happend           03:36 PM, 25th Mar                     Reynaldo Santiago                    until.    now           03:36 PM, 25th Mar                   Reena                   We would request you to kindly confirm with us that you are contacting us regarding the order id 7384137242           03:38 PM, 25th Mar                     Reynaldo Santiago                    worst thing is. i recieved.  a message. that i. already collected. the.  items(???). after. all. wondering. how come.  they anle to.  give the. items. to somebody.   who. dosent. present.  any identification. ??? of the buyer?? i am. the. buyer.   but i never. collect.  but i recieve a. message. that saying i. collected it. its. not. good .           03:38 PM, 25th Mar                     Reynaldo Santiago                    you can investigate. this.  kind.  of.  activity. because.  your custumwr is the one.  who suffered.   from.  this kind of situation           03:39 PM, 25th Mar                     Reynaldo Santiago                    now.   since. the. day i.    recieve. the bag.  i already informed.  catumer. service. about this.           03:39 PM, 25th Mar                     Reynaldo Santiago                    but.  nothing. happen           03:39 PM, 25th Mar                   Reena                   We would request you to kindly confirm with us the order id           03:40 PM, 25th Mar                     Reynaldo Santiago                    when i can get.  my money ???   15 days?  as soon as possible ?  this is. what i ussually.  recieved whenever i.  update. my. issue ..           03:42 PM, 25th Mar                     Reynaldo Santiago                    again  my issue is last. year and nothing.  happen but telling i got the. items. which i. didnt..           03:42 PM, 25th Mar                     Reynaldo Santiago                    ????           03:42 PM, 25th Mar                     Reynaldo Santiago                    is theres. somebody here?????           03:42 PM, 25th Mar                   Reena                   We would request you to kindly confirm with us the order id           03:43 PM, 25th Mar                     Reynaldo Santiago                    reena???           03:44 PM, 25th Mar                   Reena                   We would request you to kindly confirm with us that you are contacting us regarding the order id 7384137242           03:46 PM, 25th Mar                     Reynaldo Santiago                    Start Again           03:47 PM, 25th Mar                     Reynaldo Santiago                    ?           03:48 PM, 25th Mar                     Reynaldo Santiago                    Start Again           03:48 PM, 25th Mar                     Reynaldo Santiago                    yes           03:49 PM, 25th Mar                     Reynaldo Santiago                    im doing this.  so that i able to. finish it.   because if i wait. nothing will happen hope           03:49 PM, 25th Mar                     Reynaldo Santiago                    you understand.           03:49 PM, 25th Mar                   Reena                   In order to assist you accordingly we would request you to kindly confirm with us the order id 7384137242           03:51 PM, 25th Mar                     Reynaldo Santiago                    yess           03:51 PM, 25th Mar                     Reynaldo Santiago                    it is           03:51 PM, 25th Mar                   Reena                   It will just take a moment to check the details for you.           03:51 PM, 25th Mar                     Reynaldo Santiago                    ok           03:52 PM, 25th Mar                   Reena                   As per the system we can see that you have placed the 2 orders 7384137242 and 7384134835 for the same item Lee Cooper Solid Zipper Backpack with Adjustable Shoulder Straps           03:55 PM, 25th Mar                     Reynaldo Santiago                    yes.  and i paid. both.  but i. order it. only.  1 in the.  site           03:57 PM, 25th Mar                   Reena                   You have placed this order id 7384137242 as prepaid and order id 7384134835 you have placed as cash on delivery.           03:58 PM, 25th Mar                     Reynaldo Santiago                    yes           03:59 PM, 25th Mar                   Reena                   We understand that your order has been placed 2 times but as per the returns policy we will not be able to accept the returns after 14 days of delivery.           04:00 PM, 25th Mar                   Reena                   Please let us know if we can assist you any other queries.           04:00 PM, 25th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           04:02 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5922981