Subject: New Reply Received - Re: Your order invoice is attached
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 09:48:53 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Your order invoice is attached  Ticket comment <div style="direction: rtl"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcyMTQ0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.R2h0g9yfkpzAssfAbfmhPGOxvK8kuTNTfmfdzcxu9Kw" data-id="2044015721448" alt="IMG_0183"></div>
<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 25 Mar 2023, at 9:19 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5916415</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5916415<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
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<div dir="ltr">Hi Zainab,</div>
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<div dir="ltr">Thank you for contacting Centrepoint. <br><br>We apologize for the inconvenience caused to you.<br><br>We would like to inform you that a return request has been created for order No. 7819679664 on 19-03-2023 and the request will be received by the transportation partner within 2-5 working days. In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest. <br><br>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund. <br><br>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days. <br><br>Thank you for your shopping and cooperation with us. <br><br>Do not hesitate to contact us if you have any inquiries. <br><br>Thank you,<br>Centrepoint support team <br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5916415