Subject: New Reply Received - Product information
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 09:01:56 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Product information  Ticket comment <div style="direction: ltr">Thanks Team the product is collected already and waiting feedback on the refund.</div>
<br><div dir="ltr">Mohammad Shaaban</div>
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<div>On 25 Mar 2023, at 11:19 AM, Landmark Group &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5911962</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Reena kumari : </div>
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<div dir="ltr">Hi Shaaban,<br><br>Thank you for contacting Babyshop.<br><br>We apologize for the inconvenience caused.<br><br>We would like to inform you that a return request has been created for order No. 9421227365 on 23/3/2023 and the request will be received by the transportation partner within 2-5 working days.</div>
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<div dir="ltr">You can track your return request by following <a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP032323002839" rel="noreferrer">https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP032323002839</a> with tracking id RP032323002839. <br><br>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your my credit account.</div>
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<div dir="ltr">In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest. <br><br>Thank you for your shopping and cooperation with us.<br><br>Do not hesitate to contact us if you have any inquiries.<br><br>Thank you,<br>Babyshop support team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5911962