Subject: Note Added - [#5790850] Baby Prom complaint.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 07:33:09 +0000 (UTC)

Hi ,    Anand Nukala added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5790850    Subject:  Baby Prom complaint.   Requester: Umernicce    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear <a id="OWAAM64AB945635AF4A3AB5F252369AFD017F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jessie Caparas</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Our team visited customer house there checked the item it’s not repairable, we must replace new item are refund pls advise.</span></div>
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<div>From:<span lang="EN-US"> Jessie Caparas &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, March 24, 2023 5:06 PM<br>
<b>To:</b> Babyshop Home Delivery &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;<br>
<b>Cc:</b> Ankkur Gupta &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Anand Nukala &lt;[email-masked]&gt;; Aditya Manapuram &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5790850] - Baby Prom complaint.</span>
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<div class="MsoNormal"><span lang="EN-US"><a id="OWAAM2F392D7EA016460FBBC734EF577672A7" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop Home Delivery</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US">Was this done? Please update.</span></div>
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<div class="MsoNormal"><span lang="EN-US"> <b><u></u></b></span></div>
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<span lang="EN-US" style="font-size:10.0pt"><img width="89" height="38" style="width:.927in;height:.3958in" id="Picture_x0020_55" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcxNTkxMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1nk37jQO-1w3ossOEnb3MIPdAHbFOfX99HePSiZLuhI" data-id="2044015715911" alt="A picture containing text, clipart

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<b><span lang="EN-US" style="font-size:9.0pt">Jessie Caparas</span></b><span lang="EN-US" style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt">+971 4 5172087</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer"><span style="color:#0563C1">www.landmark.digital</span></a></span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, March 21, 2023 5:39 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anand Nukala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Aditya Manapuram &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5790850] - Baby Prom complaint.</span>
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<div class="MsoNormal"><span lang="EN-US">Dear team,</span></div>
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<span lang="EN" style="color:#202124">Tomorrow our delivery team will visit the customer home to check the item</span><span lang="EN-US" style="color:#202124">.</span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, March 21, 2023 3:28 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anand Nukala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5790850] - Baby Prom complaint.</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM4A71CCDFE5C84064819D3DE755FE7B28" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop Home Delivery</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please assist with the below issue.</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, March 21, 2023 10:01 AM<br>
<b>To:</b> Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anand Nukala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5790850] - Baby Prom complaint.</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Hi Team <br>
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With reference to 9415357639 the item is not working fine kindly assist us what we can do.<br>
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Date :   Feb 19, 2023 <br>
Order ID : 9415357639<br>
Item : Joie Muze LX Sea Green Travel System with Multi-Position Reclining Seat (Upto 3 years)<br>
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The customer reported that she purchased the Joi Muze LX Baby Prom a few days ago and has had this issue from day one. There is some play in the handle of the cart when she lifts it; it has a small gap and then it lifts the cart.<br>
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Also, the tires are producing a friction sound while on the move.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Thanks,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Reena</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">On Mon, 20 Mar at 11:36 AM
<span class="separator">, Nermin Shehadeh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Dear team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Delivery it’s done on 20-feb-23.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, March 18, 2023 5:00 PM<br>
<b>To:</b> Anand Nukala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5790850] - Baby Prom complaint.</span></div>
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<b><i><span lang="EN-US" style="font-size:13.5pt;font-family:-Apple-System;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Hi Team, </span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Kindly check the update.</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><br>
With reference to  "<br>
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Date :   Feb 19, 2023 <br>
Order ID : 9415357639<br>
Item : Joie Muze LX Sea Green Travel System with Multi-Position Reclining Seat (Upto 3 years)</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">The customer reported that she purchased the Joi Muze LX Baby Prom a few days ago and has had this issue from day one. There is some play in the handle
 of the cart when she lifts it; it has a small gap and then it lifts the cart.</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Also, the tires are producing a friction sound while on the move.</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Regards,</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Reena</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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