Subject: Note Added - [#5852182] Order#9418582120
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 22:01:14 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5852182    Subject:  Order#9418582120   Requester: Tshirtfly Team    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM950C3024DD0040BAB230B98BEE7EAE16" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Approving for refund.</span></div>
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<div>From:<span lang="EN-US"> Babyshop &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 21 March 2023 9:30 AM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5852182] - Order#9418582120</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Problem Statement: Refund approval </span></div>
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Order Date : Mar 10, 2023<br>
Order ID: 9418582120<br>
Tracking ID: FP031023002637<br>
Order value: AED 246<br>
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Assistance Required: Refund approval<br>
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Issue Description: As per the customer he did not receive the order.<br>
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Case history: The customer contacted us on March 15, 2023 and the same was escalated to Delivery team. Deliver team shared with us POD and cx is still denying that he did not receive the order.<br>
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Customer history: Customer is shopping with us since 10/18/22 and has a total of 3 completed orders.<br>
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Assistance Required: Kindly provide us the approval to process the refund for the mentioned order and assist to close this case.<br>
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Thank you for your help!<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Reena</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5852182:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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