Subject: Note Added - [#5763342] Order Reference 9415473561 Not Working as Expected
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 15:21:51 +0000 (UTC)

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5763342    Subject:  Order Reference 9415473561 Not Working as Expected   Requester: Joy    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAME3816C421A3D496D8274A95496A09F19" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a>,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Approving for return &amp; refund.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><b><span style="mso-fareast-language:EN-US">Remarks: Damage (QC issue)</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b><span lang="EN-US"></span></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Faraz Lohani &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Friday, 24 March 2023 7:08 PM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5763342] - Order Reference 9415473561 Not Working as Expected</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMBEF632F47E10457F8E7CEE48BC035CD0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Please assist with the below.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, March 8, 2023 12:05 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5763342] - Order Reference 9415473561 Not Working as Expected</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span lang="EN-US" style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Kindly update us on the following issue.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"><br>
Problem Statement:  Damage item return Approval.<br>
Order ID: 9415473561 <br>
Tracking ID: FP022023001371</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Cx name : Ana Joy Dungca<br>
Contact number : 0544040323<br>
Assistance Required: Damaged Item Recieved return Approval.<br>
<br>
Issue Description: Cx is reporting that "I'm complaining because the product isn't pumping as well as it should. We searched Google and YouTube to see if we were using it incorrectly, but the pressure is too low to pump milk from the breast. I bought a manual
 pump from another brand and it works more powerful than the Junior Electric.<br>
To resolve this problem I would like you to return the product and see for yourself how poorly this was made. You can also see other reviews online wherein other users agreed to.<br>
When I first learned of this problem, I contacted your hotline and was told that I have to send a proof. See attached video. I look forward to hearing from you as soon as possible to resolve this problem."</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">We request you to kindly check the issue and assist us in further course of action.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"><br>
Regards,<br>
Mohammad Khalid</span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">On Tue, 28 Feb at 3:36 AM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"><br>
Hi Team,<br>
<br>
Problem Statement:  Damage item return Approval.<br>
Order ID: 9415473561 <br>
Tracking ID: FP022023001371<br>
Assistance Required: Damaged Item Recieved return Approval.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"><br>
Issue Description: I'm complaining because the product isn't pumping as well as it should. We searched Google and YouTube to see if we were using it incorrectly, but the pressure is too low to pump milk from the breast. I bought a manual pump from another brand
 and it works more powerful than the Junior Electric.<br>
 To resolve this problem I would like you to return the product and see for yourself how poorly this was made. You can also see other reviews online wherein other users agreed to.<br>
When I first learned of this problem, I contacted your hotline and was told that I have to send a proof. See attached video.<br>
I look forward to hearing from you as soon as possible to resolve this problem. <br>
Ana Joy Dungca<br>
0544040323<br>
<br>
<br>
Regards,<br>
M.Murshed</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">On Mon, 27 Feb at 7:05 PM
<span class="separator">, Joy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Hi,
</span></div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:#F8F8F8">
<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:black">I wish to complain about </span><b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:#3D4648;background:white">Juniors
 Electric Breast Pump t</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:black">hat I purchased onFeb. 20.</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:#F8F8F8">
<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:#222222;background:white">I'm complaining because the product isn't pumping as well as it should. We searched Google and YouTube to see
 if we were using it incorrectly, but the pressure is too low to pump milk from the breast</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:black">. I bought a manual pump from another brand and it works more powerful than the
 Junior Electric.</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:#F8F8F8"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:black"> To resolve this problem I would like you to return the product and see for yourself how poorly this was made. You can also see
 other reviews online wherein other users agreed to.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:#F8F8F8"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:black">When I first learned of this problem, I contacted your hotline and was told that I have to send a proof. See attached video.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:#F8F8F8"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:black">I look forward to hearing from you as soon as possible to resolve this problem. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:#F8F8F8"><span lang="EN-US" style='font-family:"Arial",sans-serif;color:black'>Ana Joy Dungca</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:#F8F8F8"><span lang="EN-US" style='font-family:"Arial",sans-serif;color:black'>0544040323</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:#F8F8F8"><span lang="EN-US" style='font-family:"Arial",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span lang="EN-US" style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5763342:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>