Subject: New Reply Received - 1719259616
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 14:26:04 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  1719259616  Ticket comment <div style="direction: ltr">The item has been picked up successfully. Waiting for the refund.</div>
<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 24 Mar 2023, at 3:23 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5909183</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5909183<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Ruqaya,<br><br>Thank you for contacting Max.<br><br>We would like to inform you that you have create a return request for order No. 1719259616<br>dated 22/03/23, and the request has been received by the transportation partner. <br><br>Please note the collection time frame is 3 - 5 business days. The tracking number for your order is: LMK0010060279 and you can track it here: <a href="https://www.fareye.co/v1/#/processTracking" rel="noreferrer">https://www.fareye.co/v1/#/processTracking</a><br><br>Kindly note that as per the return tracking the courier team is out for the return collection and they will contact you to arrange the collection. <br><br>The product will take 2 - 3 business days to reach our warehouse after sucessfull pick up and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Feel free to reach out to us for any further assistance.<br><br>Thank you,<br>Max support team.</div></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5909183