Subject: New Reply Received - Conversation with XL
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 13:28:15 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Conversation with XL  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span class="DefaultFontHxMailStyle"><span style="font-size:12.0pt">Good day.</span></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span class="DefaultFontHxMailStyle"><span style="font-size:12.0pt"></span></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span class="DefaultFontHxMailStyle"><span style="font-size:12.0pt">I will return to Abu Dhabi on April 12, 2023 and will pick them up.</span></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span class="DefaultFontHxMailStyle"><span style="font-size:12.0pt"></span></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span class="DefaultFontHxMailStyle"><span style="font-size:12.0pt">I informed you I was going to travel the day you couldn’t make my orders available for pick-up.</span></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span class="DefaultFontHxMailStyle"><span style="font-size:12.0pt"></span></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span class="DefaultFontHxMailStyle"><span style="font-size:12.0pt">Regards,</span></span></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span class="DefaultFontHxMailStyle"><span style="font-size:12.0pt"></span></span></div>
<div> </div>
<div></div>
<div style="mso-element:para-border-div;border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in"><div class="MsoNormal" style="border:none;padding:0in"><b></b></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Centrepoint</a><br><b>Sent: </b>Friday, March 24, 2023 3:23 PM<br><b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Subject: </b>Conversation with XL</div>
<div class="MsoNormal"><span class="DefaultFontHxMailStyle"><span style="font-size:12.0pt"></span></span></div>
<div> </div>
<div></div>
<div>
<div><span style="font-size:10.5pt">Dear Customer,</span></div>
<div></div>
<div></div>
<div><span style="font-size:10.5pt">This email concerns your Customer Service case # 5902881</span></div>
<div></div>
<div></div>
<div><span style="font-size:10.5pt">I am following up on our email from 1 day back (mentioned below) We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</span></div>
<div></div>
<div></div>
<div><span style="font-size:10.5pt">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
<div></div>
<div></div>
<div><span style="font-size:10.5pt">Looking forward to your response.</span></div>
<div></div>
<div></div>
<div><span style="font-size:10.5pt"></span></div>
<div> </div>
<div></div>
<div dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5902881<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</span><span dir="LTR" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
<div><span style="font-size:10.5pt"><span class="msoDel"><span>-</span></span>——<span lang="AR-SA" dir="RTL"></span></span></div>
<div></div>
<div></div>
<div><span style="font-size:10.5pt">Reena kumari : </span></div>
<div></div>
<div></div>
<div><div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt">Hi Prince,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt">Thankyou for reaching out to Centrepoint.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt">​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt">We apologize for the inconvenience you have faced.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt"> Yourorder ID 9420920437 is now ready for collection. Kindlymake sure to have your Emirates ID or Passport, during the pickup. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt">Also,make sure to have the SMS ready, as it is needed in the branch to be able tocomplete the pickup process. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt">​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt">We would request you to please visit your store collection branch and collect your order.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt">Feelfree to reach out to us if you need any further assistance. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt">Thank You,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt">Centrepoint Support Team</span></div>
<div></div>
<div></div>
</div>
</div>
</div></div>
<div><span style="font-size:10.5pt"></span></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt"><br></span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5902881:1125156</span><span style="font-size:10.5pt"> </span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span class="DefaultFontHxMailStyle"><span style="font-size:12.0pt"></span></span></div>
<div> </div>
<div></div>
<div id="DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2">
<br><table style="border-top: 1px solid #D3D4DE"><tbody><tr>
<td style="width: 55px; padding-top: 13px"><a href="http://www.avg.com/email-signature?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=emailclient" target="_blank" rel="noreferrer"><img src="https://s-install.avcdn.net/ipm/preview/icons/icon-envelope-tick-green-avg-v1.png" alt="" width="46" height="29" style="width: 46px; height: 29px"></a></td>
<td style="width: 470px; padding-top: 12px; color: #41424e; font-size: 13px; font-family: Arial, Helvetica, sans-serif; line-height: 18px">Virus-free.<a href="http://www.avg.com/email-signature?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=emailclient" target="_blank" style="color: #4453ea" rel="noreferrer">www.avg.com</a>
</td>
</tr></tbody></table>
<a href="#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2" rel="noreferrer"> </a>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5902881