Subject: Ticket Assigned - Conversation with Taira Astab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 12:05:41 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Taira Astab Taira Astab                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  taira astab Bot:  Hi taira astab, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9421494705 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032323002374     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0568782319            03:38 PM, 24th Mar                     Taira Astab                    I’ve had this conversation yesterday late evening with your team and I’ve emailed several times this matter was escalated last night and driver lied about not being able to deliver! No delivery had tried to take place.           03:40 PM, 24th Mar                     Taira Astab                    Today I’m told my order is on its way that was before 9:30.           03:40 PM, 24th Mar                     Taira Astab                    The driver makes contact and I send him all details incl location he tells me he is coming in 1 hr at 12:11.           03:41 PM, 24th Mar                     Taira Astab                    But still nothing           03:41 PM, 24th Mar                     Taira Astab                    I’ve messaged and he said sorry I’ll come           03:42 PM, 24th Mar                   Reena                   Good Afternoon Taira, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:42 PM, 24th Mar                     Taira Astab                    At 14:46 he tells me he will come to me           03:42 PM, 24th Mar                     Taira Astab                    Still nothing           03:42 PM, 24th Mar                     Taira Astab                    See my messages above           03:43 PM, 24th Mar                     Taira Astab                    This is appalling for your company           03:43 PM, 24th Mar                     Taira Astab                    Your driver has seen my messages still no reply           03:44 PM, 24th Mar                   Reena                   It will just take a moment to check the details for you.           03:45 PM, 24th Mar                     Taira Astab                    A sheer waste of my time again and not good on your company           03:45 PM, 24th Mar                     Taira Astab                    Again           03:45 PM, 24th Mar                     Taira Astab                    Hello anyone there           03:47 PM, 24th Mar                     Taira Astab                    This is such a sheer waste of my time           03:48 PM, 24th Mar                     Taira Astab                    Can I take a Senior team members details with a number           03:49 PM, 24th Mar                     Taira Astab                    So no response either I’m afraid           03:50 PM, 24th Mar                     Taira Astab                    Hello           03:53 PM, 24th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           03:53 PM, 24th Mar                     Taira Astab                    Your apooogies are not getting anywhere           03:53 PM, 24th Mar                   Reena                   We would like to inform you that your order is now in transit and with our courier team. They are closely working on your package to get it delivered to you as soon as possible.  ​           03:54 PM, 24th Mar                     Taira Astab                    I need some answers           03:54 PM, 24th Mar                   Reena                   You can track your order by following https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP032323002374 with tracking id FP032323002374           03:54 PM, 24th Mar                     Taira Astab                    They’ve been delivering since morning then said they will be with me in an hr that was at 12:11!           03:55 PM, 24th Mar                     Taira Astab                    Your link is NOT working!           03:56 PM, 24th Mar                     Taira Astab                    I’m sitting here still waiting and your driver just says sorry           03:56 PM, 24th Mar                     Taira Astab                    I will share this awful double experience on your website.           03:57 PM, 24th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           03:58 PM, 24th Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           03:58 PM, 24th Mar                   Reena                   Please allow us some time to do a needful.           03:58 PM, 24th Mar                     Taira Astab                    Your driver now tells me he is far! Ridiculous           03:58 PM, 24th Mar                     Taira Astab                    When he tells me at 12 he will be here in an hour           03:59 PM, 24th Mar                     Taira Astab                    Again I’m having to wait like yesterday it got to 11pm and I receive a message saying delivery unsuccessful           03:59 PM, 24th Mar                     Taira Astab                    These are the same promises made yesterday and you couldn’t resolve them even today           04:00 PM, 24th Mar                     Taira Astab                    You need to have a far better customer service system and drivers           04:00 PM, 24th Mar                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           04:02 PM, 24th Mar                   Reena                   We will escalate to the courier partner to deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           04:02 PM, 24th Mar                   Reena                   Please let us know if we can assist you any other queries.           04:03 PM, 24th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           04:04 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5918848